Claims Specialist

**cust_CareersBrand** **Fully Remote**

Requisition ID: 54486

Employment Type: Full time

**Good things start here**

This could be the very first step towards an exciting new career with us - a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

At Coles Group Insurance, we protect our people, customers and business. From property and cyber, to public liability and workers compensation, we work across the company to understand our risks, provide exceptional coverage, deliver strategic advice, and bring our business goals and values to life.

**About the role**

As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.

An exciting opportunity exists for a highly motivated and proactive Workers Compensation Claims professional to join Coles Team Cover as a Claims Specialist in a full-time permanent role.

Reporting to the Claims Team Manager, you will be responsible for managing a portfolio of **ACT and NSW/VIC border** self-insured workers compensation claims and will work closely with key stakeholders to achieve optimal return to work and claim outcomes.

You will be working remotely from home, with the requirement to occasionally travel to our Sydney office (which will be fully funded).

**What you’ll be doing**

On a day-to-day basis this role will see you utilising your experience within end-to-end claims management for a portfolio of **ACT and NSW/VIC border** self-insured workers compensation claims to set the claims strategy for claims from start to end and provide a great outcome for our business and team members.

You’ll also:

- managing 40 - 50 Workers Compensation claims
- communicating and interacting with medical professionals to facilitate return to work
- participating in multidisciplinary reviews
- interacting and collaborating with internal and external stakeholders

**Good things you’ll need**

A strong result driven professional with a demonstrated experience in claims management within a worker’s compensation or insurance environment.

**You’ll also need**
- significant experience working as Case Officer in an Agent or Self insurer
- ** excellent knowledge of the current ACT Workers Compensation Legislation**:

- experience in negotiating Return to Work and rehabilitation outcomes
- effective interpersonal and communication capabilities with a customer service mindset
- ability to manage multiple priorities to meet agreed deadlines and a high attention to detail
- qualification or certification in a health or business-related field will be highly desirable #LI-BU

**Why Coles?**
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website.

**For everyone who shares our passion**

**We’d love to meet you