Customer Service Specialist

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.

With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation Department and would love you to join the team as a Customer Service Specialist.

As **Customer Service Specialist**you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities

**Key elements to this role include**
- Provide detailed explanations of workers' compensation policies, claims procedures, and benefits to customers.
- Assist injured workers with filing claims, submitting required documentation, and understanding their benefits.
- Investigate and resolve claims-related issues or discrepancies, escalating more complex cases when necessary.
- Maintain accurate and detailed records of all customer interactions and claims-related activities in the system.
- Follow up with claimants and healthcare providers to ensure all necessary information is submitted in a timely manner.
- Monitor the status of claims and ensure all deadlines are met.
- Collaborate with internal teams to improve customer service processes and the overall client experience.

**To be successful**
- Relevant tertiary qualification in business or related discipline; or equivalent experience
- Proven people management experience at a senior level
- Experience analysing and interpreting statistical and performance-related data
- Technical knowledge/industry experience:

- Sound understanding of crucial agent remuneration drivers
- A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
- Sufficient the Microsoft Office suite
- Experience with coaching
- Complaint management and resolution outcomes
- Workers Compensation Insurance Policy, legislation and associated compliance issues

**Flexible working arrangements**

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

**Employee benefits**

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include
- Extensive resources to support your onboarding and continued development, including DXC University
- DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
- More time to do the things you love with flexible leave options, including purchased leave
- Time to give to the community with charitable and emergency services volunteer days
- An Employee Assistance Program to support you and your family
- Novated leasing discounted health insurance, paid parental leave and many other discounts.

We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.