Family Support Assistant

2 weeks ago

Melbourne, Australia Explorers Early Learning Full time

Exciting growth phase in well-established company
- Fantastic team environment | Albert Park location
- Permanent role | Career progression opportunities

**About the company**:
We are a privately owned organisation, well established in the Childcare industry with strong growth plans to increase our overall workforce by 100% in the next 12 months.
- The Support Services team is an integral part of the organisation, responsible for building strong relationships with our families and enabling our Childcare Centre Operations teams to focus on offering the best of quality care. The team welcomes new families and ensures a smooth enrolment process with exceptional customer service for all ongoing support needs.**About the role**:
The successful Customer Service Assistant will have proven experience in a customer service role, answering queries and solving problems for customers.
- They will have demonstrated the ability to provide exceptional care and quality information to our families, whilst meeting clear targets in a busy environment.**The day-to-day responsibilities**:

- Respond to queries from families regarding bookings and requests for extra days.
- Record absences
- Process billings fortnightly[AM1][AH2]
- Respond to all family customer account queries and work with families on debt management
- Ensure all children have an up-to-date CCS enrolment
- Manage Child Care Subsidy for families
- Working collaboratively within the Support Services team to establish priorities

***

**About you**:
The successful Customer Service Assistant will have a minimum 1 year experience in a customer services team with exceptional outcomes.**You will also have**:

- Excellent interpersonal skills, with the ability to engage with customers from a variety of backgrounds and nationalities
- Strong organisational and administrative skills, including excellent attention to detail, and the ability to work in a busy environment with competing priorities
- Experience using Salesforce [AH3][AM4] is desirable but not essential
- Excellent communication skills, both written and verbal
- Strong problem solving ability
- Childcare administration experience is desirable but not essential
- Strong computer skills and the ability to learn systems quickly
- Explorers is committed to be a_
**_ flexible, safe, equal and inclusive workplace _**:

- where we embrace and support diversity._
- We nurture our employee’s careers We are passionate about building our people’s skills and experience and support the progression of our employee’s careers within our organisation._
- We are also committed to being a Child Safe organisation and have zero tolerance to child abuse._
- _
- We look forward to hearing from you_

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