Aps 6 - Administration and Customer Service

$85,607 - $97,790 (plus Super)
- Brindabella Park - ACT, Campbell Park - ACT, Glenbrook - NSW,Harman - ACT, Moorebank - NSW, Nowra - NSW, Paddington - NSW, Potts Point - NSW, Randwick - NSW, Richmond - NSW, Rockingham - WA, Russell - ACT, Singleton - NSW, Sydney CBD - NSW

**The Role**
Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies. Administration and Customer Service Specialists are employed Australia-wide, enabling our three services - Army, Navy and Air Force - to do their job. The Defence Estate comprises approximately 700 owned and leased properties, including more than 60 bases. We manage 25,000 buildings, 6,000 other structural assets, and 150,000 fixed plant and equipment items.

Do you enjoy networking and engaging with stakeholders?

Do you thrive on problem-solving and helping others achieve their goals?

Are you an experienced Administration professional seeking a challenging and rewarding career?

Are you interested in supporting the capability requirements of Defence?

If you are looking for an exciting workplace where no two days are the same, an Administration and Customer Service Specialist role may be the perfect opportunity for you

Within Service Delivery Division, East West Zone, we have a range of positions available, some as outlined below:
Zone Operations & Coordination (ZOC)
As a ZOC Manager, you will lead a team and support them to build and maintain strong relationships with internal stakeholders and Defence personnel with a shared focus on performing complex procedural, operational, administrative, and business support work. You must identify, anticipate and respond to stakeholders needs and expectations to achieve outcomes for the Assistant Secretary, East & West Zone.

Our Zone encompasses more than 30 Defence Bases across three jurisdictions, where we manage the estate, environment, planning, and sustainability outcomes. The purpose of the ZOC team is to enable bases to deliver zone-wide customer outcomes by providing centralised business, coordination and Work Health and Safety services.

This position is part of a geographically dispersed team whose main functions and activities are:

- Communications - Coordination of Executive, Zone and Ministerial/Parliamentary submissions and briefs
- Workforce Planning - Coordination of establishment maintenance and recruitment administration
- Service Delivery Tasking - Coordination of responses to tasks and activities requiring stakeholder input
- Supporting Zone Executive - Providing coordinated assistance and process guidance to Executive and staff

Base Management

Our Bases vary significantly depending on the Services that they support. As an Assistant Base Manager, you will lead a team and support them to build and maintain strong relationships with various military, civilian and contractor stakeholders, with a shared focus on the sustainable management of the Base to support operational, training and other specialist functions. You could work in and around weapon ranges, airfields, wharves, laboratories, heritage buildings and contemporary corporate offices.
- Engage with Defence stakeholders and assist with their operational enquires
- Work closely with industry partners focusing on Defence projects and estate outcomes
- Ensuring base security, WHS, and emergency management procedures comply with relevant standards
- Participate in fora providing input into operational support of base activities
- Contribute to the estate, environment and sustainability planning and program management
- You will also have the chance to be part of the response to the community in times of crisis

Work, Health & Safety Management

**About our Team**
The East & West Zone (EWZ) is a branch of the Service Delivery Division within the Department of Defence Security and Estate Group (SEG). EWZ provides essential, on-the-ground services and support to Defence personnel at locations across New South Wales (excluding the Riverina), Western Australia and the Australian Capital Territory.

Base Management Teams are responsible for effectively securing, managing and maintaining Defence Bases across Australia. This work is a critical business enabler of Defence capabilities, prioritising base resources and ensuring service delivery standards across the Defence estate. You will be part of a proactive and dynamic team that is trusted and proven, contributing to a positive service delivery culture.
- Demonstrated people leadership or team management experience in an operational or service delivery environment
- Highly developed communication, organisation and negotiation skills with the ability to influence a broad range of stakeholders
- Is able to confidently work collaboratively with various military, civilian and contractor stakeholders
- Demonstrated ability to think critically, identify issues an