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Medical Receptionist Headspace

3 weeks ago

Geelong, Australia Stride Full time

**About us**:
We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition - it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on the next stage of our journey, join us to make a difference. We're here to Stride.

**Our Service**:
headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs and/or work and study support.

**On offer**:

- Based in Geelong, VIC
- Fixed-term, part-time (0.6 FTE) contract until 31/07/2025
- Paying on HPSS SSE Award Level 8 plus Super
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Leave loading at 17.5%
- Stride Rewards - access to discounts from 100s of retailers (fashion, food and fitness)
- One paid wellbeing leave day per year
- Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
- Paid parental leave support
- Supportive team environment
- Excellent training and career development

**Role overview**:

- Acts as the central point of communication and provides a superior level of secretarial and reception services to young people, clinical and management headspace staff.
- Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
- Appointment scheduling and maintenance of clients
- General Office duties including opening and distribution of mail typing, scanning, filing and archiving
- Assist in the closing and securing of the building at the end of the day.
- Typing of Medical letters to members of the clinical team

**Requirements**:

- Ideally a Cert III in Medical Administration or similar qualification
- Excellent administration, time management and organisational skills with attention to detail.
- Knowledge of the health /NFP sector with an ability to liaise with people from diverse backgrounds
- Proven record in working closely with and being a successful member of a multidisciplinary team
- Demonstrated communication, interpersonal, problem solving and organisational skills
- Well-developed customer service skills
- Ability to think and act calmly and deal sensitively with distressed people.
- Proficient Microsoft Office skills
- Understanding of duty of care, rights to privacy and confidentiality
- Must have good availability
- Must be eligible to apply/currently hold a WWCC
- A current unencumbered driver's license

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

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