Service Designer

**Company Description**:
**About Us**

TABtouch is embarking on a mission to revolutionise the digital entertainment industry. As we expand, we’re searching for new team members who possess a passion for innovation and change.

You’ll have the opportunity to work with cutting-edge technology and solve complex problems in a fast-paced environment. We cultivate a collaborative team structure that nurtures creativity and provides ample opportunities for learning and growth.

Headquartered in Perth, we offer flexible working arrangements - with employees working from all over Australia. Don't miss out on this exciting opportunity to build a bright future for WA’s digital entertainment industry.

**About the Role**

**Salary: $125,800 - $140,000 p.a + super**

Are you passionate about creating seamless, end-to-end experiences that delight customers? As a Service Designer at TABTouch, you'll be at the heart of innovation, blending customer insights, business goals, and cutting-edge design to craft user-centered solutions that captivate and engage.

**What You'll Do**:

- ** Champion Customer Insights**: Advocate for our customers and embed their feedback into every product and experience.
- ** Drive Innovation**: Collaborate with internal and external stakeholders to ensure our digital and physical services exceed customer expectations and achieve business success.
- ** Create Impact**: Design and improve solutions that align with strategic goals and deliver outstanding user experiences.

**_ Accountabilities include:_**
- Create and collaborate on strategic narratives, frameworks and business cases to drive decision-making regarding product and experience optimisation.
- Identify and champion opportunities that create business value and improve the customer experience based on user research, data insight and best practice.
- Visualise and communicate problems in a way that helps others to understand, engage and identify solutions more effectively.
- Collaborate with market researchers, product owners, channel leads and analyst teams to define research needs, design and lead customer-centric research practices, uncover customer behaviours, needs, and pain points, and translate insights into impactful service improvements.
- Map end-to-end customer journeys and experiences involving multiple channels, touch-points, processes and technology to create clarity of end-to-end experiences and enable the business to make strategic decisions
- Collaborate with UX designers and retail stakeholders to plan, create and test prototypes that bring service concepts to life.
- Work closely with product owners and technical/delivery teams to design and implement impactful solutions.
- Synthesise research outputs into actionable insights to optimise and refine services, ensuring they evolve to continually meet customer and business objectives.
- Communicate with leadership effectively and influentially to highlight critical user issues, pain points and risks that demand strategic attention.

**Qualifications**:
**About You**
- 5+ years of previous experience as a Service Designer, UX/CX Researcher, UX Designer, Strategic Designer, Innovation Lead and/or Digital Strategist including strong research, design, and strategic communication skills that come with this level of experience.
- Strong experience in undertaking qualitative and quantitative consumer research, prototyping and/or testing to improve customer experience, user/digital experience and/or product innovation.
- Experience working in an agile environment and familiarity with agile methodologies.
- Excellent communication, facilitation and influencing skills, with a knack for simplifying complex issues and presenting strategies in a clear, compelling and commercially relevant way to align stakeholders

**Additional Information**:
**What are you waiting for?**

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

**Please note this role is only open to applicants that hold Australian Working Rights, and we are unable to offer Work Sponsorship Visa's.**

**Additional benefits**:

- Hybrid and flexible work arrangements
- Personal learning and development budget
- 17.5% loading on Annual Leave
- Health and wellness initiatives to support you inside and out
- Access to discounts at a wide range of retailers
- Reward and Recognition Program
- At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly._
- We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply._

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every