Operation Analyst

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
As an Operations Analyst, you will play a key role in supporting the day-to-day operations of our platform by turning data into insights. You will work closely with cross-functional teams to monitor performance, identify opportunities for improvement, and help drive initiatives that enhance the experience for both drivers and riders. This role is ideal for someone who is passionate about solving real-world operational problems through data, eager to grow their analytical skills, and thrives in a fast-moving, collaborative environment.

Role Responsibilities:

- Data Analysis & Operational Insights
Track, analyze, and interpret key operational metrics across driver and rider segments. Deliver actionable insights to support decision-making on user engagement, service reliability, and platform efficiency.
- Initiative Support & Impact Evaluation
Support the planning and execution of driver and rider-facing operational initiatives. Evaluate performance through structured experiments and data analysis, and recommend adjustments to improve outcomes.
- Local Operations & Execution Monitoring
Partner with city operations teams to monitor the effectiveness of local activations, offline initiatives, and supply-demand strategies. Provide data-backed suggestions to improve city-level performance.
- Process Improvement
Identify bottlenecks in operational workflows and leverage data to drive scalable improvements in efficiency, quality, and speed of execution.
- Reporting & Dashboarding
Build and maintain dashboards and reports that track key performance indicators (KPIs), support weekly/monthly reviews, and highlight emerging trends or issues.
- Cross-Team Collaboration
Collaborate with cross-functional teams including Product, Data, and Ops to align on goals, ensure accurate metric definitions, and drive continuous improvement based on shared insights.

Role Qualifications:

- Strong interest in data and analytics, with the ability to interpret information and contribute to insight-driven discussions and recommendations.
- Exposure to, or a willingness to learn, data tools and analytical techniques to identify trends and support operational decisions.
- Familiarity with Excel; willingness to advance proficiency over time.
- SQL experience is a plus, or an eagerness to learn SQL to work with large datasets more efficiently.
- Curious and solution-oriented, with a strong desire to learn from real-world operational challenges.
- Proactive and adaptable in a fast-paced, dynamic environment.
- Highly organized, reliable, and able to manage multiple priorities effectively.

**Strong attention to detail and a commitment to high-quality, accurate work.**

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free