Application Support Analyst

APPLICATION SUPPORT ANALYST (JOB NUMBER: C D000520) **Department overview** To provide quality, cost-effective, robust IT services / solutions to allow the various BP2S business units to achieve their respective corporate goals and objectives **Position overview** Liaises with Internal: - BP2S business units on support activities- - BP2S Service Delivery Client Support (service desk)- - BP2S Service Delivery Night Operator- - BP2S Project Services (primarily regarding hand-over activities)- - BNPP Regional IT (primarily regarding infrastructure matters)- - BNPP Singapore ARCC (escalation of NetIQ alerts)- - BNPP Global IT (supporting global solutions)External: - Vendors (3rd line support & system upgrade)- - Our client’s IT departments**Key responsibilities** The responsibilities of the role include, but are not limited to: Application Support - Application support during business hours & rostered after hours support - Adhere to ITIL best practice for incident management - Proactively check overnight processes with a view to identifying issues before they affect deliverables - Assist with BP2S Night Operation issue escalations - Problem diagnosis and resolution of both emergency and non-emergency incidents - Involvement in project handovers to ensure smooth transition to production support - Maintenance of system technical documentation within the Service Delivery knowledge base, BTO database, or SharePoint - Liaise with the business & other IT teams to ensure that system changes and enhancements are done so using Change Management best practice - Assist in both internal and external audit activities - Compliance with SAS70 requirements relating to IT functions - Adhere to all internal controls to minimize risk - Review, analyse, recommend and implement process improvements, and eliminate recurring incidents Technical Support - Ensure database performance, replication and data backups are operating efficiently - Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests - Maintain in-house alerting systems to ensure production monitoring captures all system exceptions **Qualification / experience**- Strong problem diagnosis and problem resolution skills- - Exceptional ability to take charge and own support issues and support environment- - Ability to work under pressure, both at an individual and team level- - Proven track record of prioritising critical issues, with experience of managing conflicting priorities- - Flexible- - Customer focus / Delivery focus- - Demonstrated continuous improvement capabilities in previous roles- - Strong communication skills- - Proactive- - Enthusiastic team player- - Encourage effective teamwork through collaboration, enabling the sharing of skills, experience and ideasTechnical- At least 2 years financial markets / fund manager / investment administration experience.At least 4 years proven experience with SQL Server (including programmatic modules). Essential need to understand and write SQL code. Preference for advanced experience in DB maintenance tasks, replication and DB backups- - At least 2 years MS SQL Reporting and SQL Server Integration Services- - Hands-on experience, with supporting evidence, of supporting.NET (C#, VB, ASP) and VBA- - Proven experience with web service technology, e.g. WCF, IIS- - Exposure to MQSeries, Websphere, SFTP and other file transfer protocols- - Experience of monitoring technologies with preference for BMC NetIQ & MS SCOM- Preferable:- Experience with Microsoft BiztalkThorough knowledge of BNP Paribas Securities Services technical environment- - Understanding of change control process**Primary Location**: AU-NSW-Sydney **Job Type**: Fixed Term **Job**: INFORMATION TECHNOLOGY **Education Level***: Bachelor Degree or equivalent (>= 3 years) **Experience Level***: At least 3 years