Application Support Analyst

**About the Role**
BOQ is currently enjoying a rapid of period growth due to large scale funding to make BOQ the digital bank of the future with a personal touch. We have recently announced our partnership with Microsoft and are currently running a huge tech transformation which includes technology uplifts and cloud projects across the business in core banking, payments and our digital platforms which involve major cloud projects.

This Application Support Analyst role is an excellent opportunity for someone to come onboard and make real difference in a bank that is putting technology first.

As a L2 Support Analyst, you will be involved in the below mentioned responsibilities:

- You will log, triage and update tickets in our ticketing system (Service Now experience preferred.
- Answer phone calls and proactively communicate with internal and external stake holders
- Abide to SLA’s for Tickets.
- Open to cross skill and train across different assets.

Role responsibilities will include:

- Work closely as a team with Offshore teams to monitor batch jobs and troubleshoot issues as they arise.
- Troubleshoot technically complex issues and drive these through to resolution.
- Maintain system stability through the execution of good Service Management practises
- Understand of Asset Management business operations
- Prevent re-occurrence of incidents.
- Minimise the impact of incidents and problems on the firm.
- Customer service champion with a genuine interest in helping business teams and customers.
- Respond to end user support requests. Participate in Tech bridges.

**About you**
- Experience in a technical support role with minimum of two years’ experience.
- Knowledge with Temenos and Real time products.
- Proven track record which demonstrates the ability to meet or exceed, KPIs and SLAs.
- Able to take responsibility for customer needs and satisfaction
- High attention to detail with strong problem-solving skills
- Excellent business acumen
- Must be a team player who can work to strict SLA’s while providing excellent customer service.
- Experience working within the Banking industry an advantage.

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks

Job Reference: BOQ02049