Application Support Analyst

Job Description
About us
Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.

We are purpose-built for our clients' most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T's journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it's possible to be.

Role Overview
We're looking for a detail-oriented and technically skilled Applications Support Analyst to join our high-performing Technology Operations team.

In this Sydney-based role, you'll work across a diverse portfolio of core business and legal applications that enable collaboration, efficiency, and exceptional legal service delivery. Whether you're resolving technical incidents, supporting system integrations, or driving improvements across enterprise platforms, you'll play a key role in supporting the firm's digital ecosystem.

Key Responsibilities

• Provide Level 2–3 support for a suite of enterprise and legal platforms including; NetDocuments, Intapp (Integrate, Time, Walls), Elite 3E, Bundledocs, DocuSign, OfficeSpace
• Troubleshoot and resolve technical incidents, adhering to SLAs and ITIL-aligned processes.
• Create and maintain support documentation, known error logs, and configuration records.
• Support application upgrades, patches, testing, and end-user training activities.
• Collaborate closely with teams across Technology Operations, Infrastructure, and Security to resolve cross-platform issues.
• Contribute to initiatives around automation, integration, and continuous improvement.
• Assist with change management, release planning, and risk/security compliance.
• Provide clear and timely updates to stakeholders and end users.

What You'll Bring

• Solid experience supporting enterprise and cloud-based applications in a professional setting.
• Deep troubleshooting skills across Microsoft Windows, Office, SaaS and COTS platforms.
• Working knowledge of the ITIL framework – particularly incident, problem, and change management.
• Understanding of system integrations, APIs, and data exchange principles
• Previous commercial experience in a support or application analyst role, preferably in a legal or professional services environment.
• Excellent written and verbal communication skills – you're as comfortable documenting technical fixes as you are guiding users through them.
• Exposure to legal-specific platforms like Elite 3E, NetDocuments, Intapp, etc., is advantageous

What We Offer

• A supportive and flexible work environment.
• Top of market remuneration and a range of benefits including 26 weeks paid parental leave, additional annual leave, subsidised café and gym membership, end of trip facilities, exclusive retail discounts, social events and much more, which you can view here:
• Beautiful sunlit open-plan offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

Additional Information
Please submit your interest via our career's website with a resume.

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.