Application Support Analyst

**Application Support Analyst**:

- Sydney, Australia
- Information Technology
- 312841

**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
08
We are seeking an Application Support Analyst to be a key player in the implementation and support of our Global Index Calculation Platforms that run major US indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/ASX, S&P/NZX, S&P/BSE, S&P/TSX, S&P/BMV etc.

Our SPDJI team’s structure will allow you to be exposed to and could build your skills across functions within technology. This role spans across our iconic brands in finance and business, including S&P 500 and Dow Jones Industrial Averages.

**Responsibilities**:

- Manage daily production support for Real-Time & End of Day index calculation systems.
- Understand data models & data transformation algorithms used in our index platforms.
- Execute critical data changes in Production Databases and troubleshoot data issues.
- Monitor connections to market data sources, stock exchanges and vendor-partners.
- Maintain support procedures & run-books, system checkout tasks, escalation contacts.
- Interact with business operations to provide technical support.
- Effectively interact with global customers, business users and the technology team.

**Qualifications**:

- Fresh graduate with Bachelor’s degree in Computer Science, Information Systems or Engineering is required.
- Knowledge of Linux Operating System commands and executing shell scripts is must.
- Knowledge of at least one RDMS databases like Oracle, PostgreSQL is must.
- Knowledge of writing SQL, PL/SQL stored procedures is must.
- Excellent communication skills are essential, with strong verbal and writing proficiencies.
- Knowledge of message brokers like ActiveMQ is a plus.
- Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is a plus.
- ITIL certification is a plus.
- Knowledge of AWS cloud technologies/certification is a plus.

**About S&P Global** Dow Jones Indic**e**s**

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

**What’s In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks