Technology Support Specialist

2 weeks ago

Melbourne, Australia Frazer Tremble Executive Full time

Permanent Role | On-Site With Offices In Melbourne
- Work Alongside A Dynamic & Progressive Team
- Utilise Your Skills Across CISCO, Office 365 & Sharepoint

Our client is a national professional services firm with offices across Australia. They prioritise a dynamic, friendly, and professional work environment, dedicated to delivering value to clients. Their success is driven by a collaborative team of individuals motivated to learn, achieve, and grow.

Due to growth, they are currently seeking a full-time Technology Support Specialist to join their Melbourne office. The role entails national responsibility for providing timely, efficient, and effective IT support services to the firm.

**What Success Looks Like**:

- Assist in the maintenance and support of all IT infrastructure hardware and software, encompassing switches, routers, servers, SANs, desktops, laptops, MFDs, Cisco phones, and mobile devices.
- Resolve network scanning and printing issues.
- Address desktop hardware issues.
- Utilize and maintain the helpdesk database.
- Manage and troubleshoot mobile devices and system remote access.
- Set up and troubleshoot audiovisual and video conferencing systems.

**Skills That Make You Stand Out**:

- 2+ years' experience in technology support, preferably in a professional services environment.
- Demonstrated excellent communication skills.
- Solid knowledge of PC hardware and software, including Windows desktops, MS Office 2016 Suite, and hardware peripherals (printers and laptops).
- Experience with helpdesk ticketing systems.
- Highly organized with excellent time management skills.
- Logging and correct handling of all relevant incident/service requests.
- Ability to conduct initial investigation and diagnosis of issues.
- A willingness to learn and be self-motivated.
- Strong customer service focus.
- Prior experience working within a helpdesk environment.

**How To Apply**:
For a confidential discussion, please get in touch with
**Gabrielle Baird** at Frazer Tremble Executive on

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