Customer Success Enablement Consultant

**We are MYOB**

MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more We’re building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better This is MYOB.

**The Opportunity**

This role is all about using your creativity, and expertise in driving behavioral change through Enablement programs, you’ll help us build the best programs and tools to grow our Customer Success capability. We are an agile and dynamic environment, so we will be looking to continually improve what we do and how we do it. You’ll be a big part of that.

**The Role**:

- The Customer Success Enablement Consultant is accountable for providing the right knowledge, assets, tools and processes to enable customer success team to deliver on customer outcomes.
- Develop, deliver, embed, optimise and assess enablement programs to improve the capability and effectiveness of our Success, teams. Including: Assets, Training, on-demand courseware development and customer-facing collateral to support customer conversations.
- Look after career pathways for Success team members to support career transition, promotions, and succession planning
- Maintain and optimise effective onboarding programs that deliver increased time to productivity.
- Build and implement Soft skill Curriculum
- Contribute to the development of communication framework and supporting processes that enable Success teams to be kept up to date with new products, features and processes
- Develop effective relationships with Customer Success Teams.
- Use performance data to identify knowledge or skill gaps.
- Collaborate with cross-functional teams to deliver business and customer outcomes

**What will you bring**:

- 2+ years’ experience as a Customer Success professional and/or Customer Success Manager preferably in the B2B software and/or SaaS space prior to moving into Enablement
- 2+ years of experience delivering business-focused, customer focused and technology-related training and mentoring
- Proficient in Customer Service/Success processes, methodologies, and skills
- Experience in the creation of enablement programs that have delivered measurable improvement to team capability and results
- Utilizing customer insight and feedback to influence leaders and internal team members.
- Ability to work with a variety of audiences, recognize different learning styles and deliver effective learning, accordingly.
- Proficient in the use of digital Authoring tools and Video production

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.

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