Customer Success Consultant

14 hours ago

Sydney, Australia Phocas Software Full time

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the **Customer Success Consultant**, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

**Here’s how you’ll do that**:

- Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
- Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
- Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
- Identify new business opportunities within the account for revenue growth
- Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

**This is what you’ll need to do it**:

- A love of working with customers and developing long-term value
- Excellent presentation, training and communication skills
- You enjoy building rapport with your customers, and staying up to date with product enhancements and features
- Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
- Solid understanding of business needs and customer focus with a dedication to customer experience
- Previous experience within a Customer Success role within SaaS

**A bit about us to see if we’re a match for your enthusiasm**

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

**Create your happy place**
- We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant._
- Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law._
- #LI-EA1_

**Requirements**:

- Minimum 3 years’ prior experience working in Customer Success or Account Management roles
- Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
- Experience with Phocas or related products - other BI, CRM, ERP software products
- Previous experience working within the SaaS/IT industry
- Familiarity with financial planning, accounting, or financial modeling is essential

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft's customer success strategy and are a key member of the sales team.Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer's buyer journey and lead the customer to a sales transaction made by the partner and follow the customer lifecycle;...

  • Customer Success Consultant

    2 weeks ago

    Sydney, Australia Compass Education Full time

    **Come shape the future of education with us.** At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product...

  • Customer Success Consultant

    5 days ago

    Sydney, Australia Wiser Solutions Full time

    Company Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...

  • Customer Success Consultant

    14 hours ago

    Sydney, Australia Wiser Solutions Full time

    Company Description Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available...

  • Customer Success Consultant

    7 days ago

    Sydney, Australia REA Group Full time

    Sydney - Hybrid ways of working - Permanent Role We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of...

  • Customer Success Consultant

    1 week ago

    Sydney, Australia Mirakl Full time

    About Mirakl Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and...

  • Customer Success Consultant

    6 days ago

    Sydney, New South Wales, Australia REA Group Full time $90,000 - $120,000 per year

    SydneyHybrid ways of workingPermanent RoleWe're REA With bold and ambitious goals,REA Groupis changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do,...

  • Customer Success Consultant

    1 week ago

    Sydney, Australia B2BE Pty Limited Full time

    **Purpose**: - Develop Client relationships through technical insight, service support and consultative advice that promotes retention, loyalty and growth. In this role you will act as “Trusted Adviser” to the Client by providing strong and consistent relationship building, liaising with delivery between delivery and product teams to ensure timely...

  • Customer Success Consultant

    1 week ago

    Sydney, New South Wales, Australia B2Be Pty Limited Full time

    **Purpose**:- Develop Client relationships through technical insight, service support and consultative advice that promotes retention, loyalty and growth. In this role you will act as "Trusted Adviser" to the Client by providing strong and consistent relationship building, liaising with delivery between delivery and product teams to ensure timely delivery,...

  • Customer Success Consultant

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Xref (not for Hatch)** **About the role at Xref** Due to an internal promotion, we are looking for a Customer Success Consultant to join our global Customer Success Team. You will enjoy speaking to a large variety of clients and end users by helping them with their queries using the Xref platform. This is a varied customer service...