Customer Success Consultant

2 days ago

Sydney, Australia FUJIFILM Full time

**OUR STORY**

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

**THE OPPORTUNITY**

We have a position available for a Technical Customer Success Consultant to join our SMB team based in Sydney. In this role you will support our existing customers with ongoing customer contact program. With new Customers you will be onboarding, training & enabling our clients to thrive with our software and services, working in conjunction with our Project and Implementation teams.

Joining Fujifilm as a Technical Customer Success Consultant will also involve:

- Supporting our existing customer base to maintain key relationships and identify new automation and cross-sell opportunities
- Maintaining an active engagement with our clients through our EBR (Executive Business Review) program
- Onboarding, training and enabling New clients to ensure first value is delivered early to our clients
- Working in conjunction with the Sales & Pre sales team to develop JSP (Joint Success Plans) for our new customers
- Maintaining an in-depth knowledge of FBAU’s products, services offerings, methodologies, and external companies and products within Document Management and Workflow Automation industry
- Contributing to product development based on client feedback

**YOUR EXPERIENCE
With exceptional communication skills, and the ability to articulate technical information clearly, you will have a strong focus on customer service and can easily build relationships with customers and internal stakeholders. We will also be looking for:

- Proven experience in a Sales environment and a strong understanding of the sales lifecycle within a Software Solutions business
- Strong relationship building skills
- The ability to take ownership and manage small to medium scale projects
- Knowledge of DMS/Electronic Capture Management process and underlying technology
- Exposure to OCR/Capture Technology and/or Products and C# Programming
- Experience with SQL Database

**BENEFITS**:

- 12 weeks full pay parental leave
- In house training and development and Generous Educational Assistance policy
- Diverse Career Development opportunities
- Employee Discounts through our “Gold Pass” rewards platform
- Income Protection and Life Insurance
- Salary Packaging & Novated Leasing available

**OUR COMMITMENT
**Diversity & Inclusion**

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.
- **

For further info you can also contact **Azmine Amer, Recruitment Business Partner **on **+61 2 9856 5972.

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