Sales Enablement Consultant

2 weeks ago

Sydney, New South Wales, Australia beBeeTransformation Full time $110,000 - $140,000
Customer Service Transformation Specialist

We are seeking a strategic and passionate individual to join our Public Sector team, leading the charge in reimagining the contact centre experience across government agencies in Australia.

As a key member of our team, you will focus on driving adoption of innovative customer service solutions, working closely with stakeholders across all levels of public sector organisations. Your expertise will help them embrace the future of service, where AI, automation, and empowered agents drive efficiency and citizen satisfaction.

Your role will involve owning the full sales cycle, guiding agencies through their journey to transform contact centres. You will partner with solution engineers, industry specialists, and customer success teams to co-create tailored service solutions that meet the unique needs of each organisation.

About the Role
  • Drive the adoption of cutting-edge customer service technologies across public sector organisations, with a focus on contact centre transformation.
  • Manage complex sales cycles from prospecting to close, using a consultative and value-based approach.
  • Build relationships with key decision-makers across local, state, and federal government, understanding policy, compliance, procurement, and security requirements relevant to the public sector.
  • Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.
Requirements
  • Proven success as an Account Executive or similar sales role in SaaS or enterprise technology.
  • Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI.
  • Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally.
  • Experience selling into the public sector and/or strong knowledge of government processes and buying cycles.
Benefits
  • Join a global leader consistently ranked among the best places to work.
  • Do work that matters, with real-world impact on public policy, transparency, and service delivery.
  • Flexible leave policies, including parental leave and flexible time-off arrangements.

This is a unique opportunity to make a meaningful difference in the lives of citizens and contribute to the evolution of customer service. If you are passionate about driving innovation and excellence, we encourage you to apply for this exciting role.

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