Member Relationship Officer

2 weeks ago

Newcastle, Australia G&C Mutual Bank Full time

Full-time, permanent position
- Customer-centric Financial Services org

**Your Organisation**

Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.

Established in 1959, G&C Mutual Bank has grown to be one of Australia’s strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.

If that ethos resonates with you, we’d like to hear from you. Experience the G&C Mutual Bank difference - It’s your bank, because you own it.

**Your Opportunity**

Based in our Newcastle service centre and working in a hybrid capacity, you will provide a professional service experience to existing and prospective customers. This busy role will see you assisting our members with their lending needs, whilst also contributing to the success of the broader Member Service team.

Interacting with our members through face-to-face, phone and online channels, the key aspects of the role include:
Key aspects of the role include:

- Assisting with enquiries and proactively providing information relating to all product and service offerings including deposit accounts, loan products, and third-party products.
- Creating opportunities to provide a total solution for our customers financial needs.
- Proactively engaging customers in conversations about their lending needs.
- Efficiently processing customers’ branch transactions.
- Associated administrative tasks including maintaining accurate and timely customer records in various systems.

**Your Profile**

As a key member of our team, you:

- Are experienced in inbound customer contact and first call resolution within the financial services industry.
- Are proactive and results focussed, demonstrating the ability to engage with customers face-to-face, by phone and online.
- Work effectively in a team environment, and independently where needed.
- Have strong organisation, communication and time management skills.
- Have relevant qualifications i.e., Tier 2 Advisor and Cert III in Financial Services.
- Are able to work a rotating roster with a span of hours from 8am - 6pm, Mon - Fri.

**Your Benefits**

We value our employees by providing:

- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Option for hybrid working, with qualifying period)
- Option to cash out annual leave
- A paid volunteering day each year
- Incentives for independent study
- Opportunities for ongoing learning and career development
- Access to Employee Assistance Program
- Corporate wardrobe

We’ve built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

To express your interest in this position, please click on the appropriate link below.

  • Member Relationship Officer

    2 weeks ago

    Newcastle, Australia G&C Mutual Bank Full time

    Retail Banking - Small team environment - Busy and varied role **Your Organisation** Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future. Our Bank is member focussed, and values driven. As one of Australia’s leading mutually owned banks with over 60,000 members and...

  • Member Services Officers

    1 week ago

    Newcastle, New South Wales, Australia Belgravia Health and Leisure Group Pty Ltd Full time

    NSW, Genesis Fitness Clubs - Thornton 2322Great career paths and development with an entrepreneurial organisationOpportunity to make a real differenceto our communityFree gym membershipPotential to earn commission for your resultsThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting...

  • Supplier Relationship Executive

    1 week ago

    Newcastle, Australia Nigel Wright Group Full time

    The Company Nigel Wright are working with a professional service business offering procurement solutions, they have ambitious growth plans and are recruiting for two Supplier Relationship Executives to add to their already successful team. Role and Responsibilities - Engage with our supplier base to ensure they understand what we do and how they can get...

  • Relationship Development Specialist

    4 days ago

    Newcastle, New South Wales, Australia beBeeCareer Full time $120,000 - $150,000

    Job Title: Relationship Development SpecialistThe role offers exposure to customers with national presence and unique needs across various industries, providing opportunities for career growth within commercial banking and across the organization.Key responsibilities include managing and growing relationships with owners and decision-makers of commercial...

  • Lead, Relationship Associate

    18 hours ago

    Newcastle, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: NSW- Newcastle & mid coast region, NSW- North coast region - **Utilise your leadership skills in this key role**: - **Work with a broad team of banking professionals to deliver great results**: - **Support and manage a team of Relationship Associates across Tamworth and surrounds** As a Lead Relationship...

  • Healthcare Relationship Specialist

    1 day ago

    Newcastle, New South Wales, Australia beBeeRelationship Full time $104,000 - $130,878

    Job Description: We are seeking an experienced Relationship Builder to join our team. As a key member of our Regional and Agribusiness banking team, you will play a vital role in building and maintaining relationships with clients across the health industry.Our ideal candidate will have a strong understanding of commercial lending and a passion for...

  • Customer Relationship Specialist

    4 days ago

    Newcastle, New South Wales, Australia beBeeService Full time $70,000 - $87,000

    Job DescriptionWe are seeking a Service Delivery Officer to assist clients with their taxation, superannuation, and registration obligations.Key Responsibilities:Assist clients through various channels including phone, web chat, email, paper and online portals.Provide tailored advice aligned with current legislation, policy and procedures.Engage in...

  • Office Supervisor Gosford

    2 weeks ago

    Newcastle, Australia HAYS Full time

    Offices in Gosford and Tuggerah | NFP | Exciting Opportunity Role Title: Office Supervisor **Salary**: $80,000 - $85,000 plus Super Mon - Fri, 9 - 5 Location: Gosford and Tuggerah **Your new company** Hays has partnered with a not-for-profit provider of counselling and relationship services specialising in family support. Based mainly in their Gosford...

  • Office Administrator

    2 weeks ago

    Newcastle, Australia Housing Industry Association (HIA) Full time

    **Friendly, supportive team**: - ** Mayfield West location**: - ** Permanent, part-time role (0.6 FTE)**: - ** National organisation** **The organisation** The Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a...

  • Front Office Hotel Team Member

    3 days ago

    Newcastle-Maitland, Australia beBeeCustomer Full time $45,000 - $65,000

    Hotel Front Office Team MemberWe are seeking a dynamic and organised individual to join our front office team.This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same.You will be responsible for providing exceptional customer service to our guests, ensuring that their stay with us is nothing short of amazing.Key...