Village Manager Sydney Metro North

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice.

We are **bold, imaginative, respectful,** and **compassionate.**

**About the opportunity**:
Seeking an **_experienced_** Retirement Living Village Manager with excellent relationship building skills, an ability to actively listen and to manage highly engaged, resident-led, contented, and vibrant communities at our Retirement Village located in the Sydney North and North West region.

**This is a permanent full time position starting ASAP**. Experience with management of budgets is a large component and experience is a requirement of the role.

You will be working alongside a highly motivated, dedicated, professional and collaborative social fun team

Taking a person-centered approach, you will work closely with residents to facilitate all aspects of community life; from proactively attracting prospective clients, to welcoming them warmly on day one in their new home; to facilitating activities that allow residents to bring their whole selves to the Villages in a way that enhances their health, happiness, and wellbeing.

You’ll be on point to recommend Uniting services which may enhance resident health and wellbeing including Home and Community Care and Residential Aged Care; and will establish excellent stakeholder relationships with these and other service streams within Uniting and external contractors including those responsible for the provision of day to day maintenance and repairs and other services.

You will actively seek out resident feedback about continual improvement to Village life to further enhance the experience of all residents living in the Villages.

**Role Objectives**:

- To drive highly engaged, resident-led, contented, and vibrant communities.
- To facilitate the independent living of residents by delivering on-site services in line with organisational processes and policies.
- Ensure the Villages are maintained at the level required to deliver a high-quality standard of living for residents by coordinating with Asset Management and Minor Works Teams.
- To maintain optimum occupancy levels by undertaking face to face ongoing resales and letting activities in line with organisational policy and implementing new sales initiatives in conjunction with Sales Team
- To support village operation by managing client information systems.

**Qualifications and Skills**:

- Relevant qualification(s) in an appropriate discipline is desirable
- Current NSW driver’s License
- Excellent communication skills (verbal and written)
- Strong business acumen specifically with regard to budget management IT skills with common software suites (Word, Excel, PowerPoint, CRM SharePoint, etc.

**Experience**:

- Experience in delivery of person-centered customer service
- Industry experience in the Aged Care sector Understanding of and experience working under, the Retirement Villages Act and/or the Residential Tenancies Act Previous Management experience and/or demonstration of building strong stakeholder relationships preferably in an aged care setting

**Benefits and Culture**:
Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.
- **Salary packaging benefits as an NFP**:

- **Buddy system to help you find your feet**:

- **Generous paid travel entitlement between work locations**:

- **Ongoing training & development**:

- **Career development opportunities**

Please click on the link to review the full Position Description PD - Village Manager.pdf

**_ At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. We require all employees to be fully vaccinated against COVID-19(3 doses)as a condition of employment_**

Uniting is proud to be an EEO employer. Uniting supports an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity, and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.