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Guest Relations Manager

2 weeks ago

Melbourne, Australia Peppers Docklands Full time

**Peppers Docklands** is a boutique 5 star hotel located in Melbourne’s Docklands district, right next door to Marvel (Etihad) Stadium. Leading the way in cutting edge architecture, its streamlined design is well-appointed with state-of-the
- art facilities and a stylish restaurant serving contemporary Bistro fare. With 24-hour reception and concierge services, Peppers Docklands sets the standard in urban retreats.

We are currently on the lookout for a **Guest Relations Manager **to join our vibrant and enthusiastic team.

**As our next Guest Relations Manager, you will**:

- Be responsible for leading both the Front Office and Food and Beverage teams to provide amazing guest experiences
- Deliver service excellence, from check in to check out and everywhere in between
- Be responsible for helping your team complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities

**What we are looking for**:

- Strong communication skills that will shine through into every shift
- A passionate person with a love for the finer things in life
- Previous experience in a similar role is advantageous
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of exclusive rates across Australia - from 30% off

**Salary**: $63,923.60 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Public holidays
- Rotating roster
- Weekend availability

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Driver Licence (preferred)
- RSA (preferred)
- First Aid Certification (preferred)

Work Authorisation:

- Australia (required)