Assistant Manager

5 days ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**Care Connects Us**

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**About Park Hyatt Melbourne**:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

**Benefits of working with us**:

- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance

**About the Role**

As the Assistant Manager, you will be responsible for overseeing Guest Relations and ensuring the highest standards of customer service are met. You will build relationships by engaging with guests and focusing on the pre-arrival and arrival experience in accordance with Park Hyatt brand standards.

**Some of the responsibilities include**:

- Build relationships by engaging guests and by conducting authentic and personable conversations.
- To ensure all associates provide excellent service to both internal and external customers in other departments as appropriate.
- To efficiently and effectively handle and resolve or liaise with the Front Office Manager regarding all guest complaints and concerns in all areas of the Hotel.
- To assign duties and responsibilities to the Guest Relations Officers and assist them with their duties.
- To ensure that all VIP's and other guest rooms as necessary are checked prior to the arrival of the guest for 100% readiness.

**Qualifications**:

- Previous work experience in guest relations or similar position within a five star hotel environment.
- An outstanding ability to establish rapport and have personable and meaningful conversations with guests
- Excellent time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolutions skills
- The capability of working both autonomously and as part of a team
- The ability to work well under pressure and possess a great attention to detail
- The ability to create a positive first impression with an understanding of the importance of five star grooming standards
- The flexibility to work on a rotating roster, including weekends and public holidays

  • Assistant Manager

    7 days ago

    Melbourne, Australia Bowery To Williamsburg Full time

    Bowery To Williamsburg We are now looking for a friendly, dynamic and experienced Assistant Manager to join our team and help us continue to deliver outstanding service. Full Time position starting in August. - A vibrant, collaborative work environment - days only / no nights - Staff meal and uniform provided - Reliable and enjoyable work in one of...

  • Assistant Manager

    5 days ago

    Melbourne, Australia Worrells Full time

    Position purpose **Position **As an Assistant Manager you are responsible for overseeing and delivering a broad range **purpose **of insolvency tasks to a high standard, in line with Worrells protocols and values. This role works closely with your team members to organise and manage completion of insolvency engagements while delivering quality service to...

  • Assistant Manager

    4 weeks ago

    Melbourne, Victoria, Australia Zeus Street Greek Full time

    Assistant Manager (FOH) Full Time - Chadstone VillageJoin to apply for the Assistant Manager (FOH) Full Time - Chadstone Village role at Zeus Street GreekOverviewZeus Street Greek (ZSG) is a fast, casual Greek food business serving traditional family recipes with a modern twist. ZSG values quality produce that is responsibly sourced and prepared with a fresh...

  • Assistant Manager

    4 weeks ago

    Melbourne, Victoria, Australia Zeus Street Greek Full time

    Assistant Manager (FOH) Full Time - Chadstone VillageJoin to apply for the Assistant Manager (FOH) Full Time - Chadstone Village role at Zeus Street GreekOverviewZeus Street Greek (ZSG) is a fast, casual Greek food business serving traditional family recipes with a modern twist. ZSG values quality produce that is responsibly sourced and prepared with a fresh...

  • Assistant Manager

    7 days ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $113,022 - $136,747 **Grade**:VPS 5 **Occupation**:Accounting, finance and procurement **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:VG/VG/DFFH/CDS/00671262 The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians...

  • Assistant Manager

    1 week ago

    Melbourne, Victoria, Australia Marriott International Full time $104,000 - $130,878 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000ScheduleFull TimeLocated Remotely?NPosition Type ManagementThe Ritz-Carlton, Melbourne is seeking a dedicated and passionate Assistant Lounge Manager to support Lounge Manager in daily...

  • Assistant Manager

    2 weeks ago

    Melbourne, Victoria, Australia RM Autohaus Full time $80,000 - $120,000 per year

    The OpportunityReporting to the General Manager, this is a fantastic opportunity for an experienced and driven automotive professional to join the team at RM Autohaus as an Assistant Manager. In this role, you will be responsible for supporting the day-to-day operations of the workshop and ensuring the smooth running of the business.Key...

  • Assistant Manager

    4 weeks ago

    Melbourne, Victoria, Australia The Ritz-Carlton Full time

    Overview The Ritz-Carlton, Melbourne is seeking a dedicated and passionate Assistant Lounge Manager to support the Lounge Manager in daily operations of The Ritz-Carlton Lobby Lounge on a Full-Time basis. This role is perfect for an individual who excels in a luxury environment, collaboratively ensuring that the highest standards of quality and guest...

  • Assistant Manager

    4 weeks ago

    Melbourne, Victoria, Australia The Ritz-Carlton Full time

    OverviewThe Ritz-Carlton, Melbourne is seeking a dedicated and passionate Assistant Lounge Manager to support the Lounge Manager in daily operations of The Ritz-Carlton Lobby Lounge on a Full-Time basis. This role is perfect for an individual who excels in a luxury environment, collaboratively ensuring that the highest standards of quality and guest...

  • Assistant Manager

    1 day ago

    Melbourne, Australia Coles Express Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role**: With over 700 stores...