Guest Service Agent Pier One Sydney Harbour

1 week ago

Dawes Point, Australia Piknic Full time

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Your Opportunity**:

- Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Serve welcome drinks to guests.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Complete Express Check out envelopes.
- Identify any special requests.
- Complete designated cashier and closing reports in the computer system.

**Skills, Education and Experience**
- A genuinely warm & welcoming demeanor.
- Opera experience is preferred.
- Personable communication skills.
- Believe in the benefits of energising and motivating others
- Display a passion for the Hospitality industry.
- A desire to innovate and create, our guests come to experience a life less ordinary.
- You are reliable and flexible with the ability to work various shifts
- Must have an RSA

**Benefits**:

- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Wear white sneakers to work

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $25.00 - $40.00 per hour

**Benefits**:

- Salary packaging

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Morning shift
- Shift work
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Dawes Point, NSW: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

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