Team Leader Visitor Experience

2 weeks ago


Illawarra, Australia NSW National Parks & Wildlife Full time

**Team Leader Visitor Experience**:

- **Ongoing full-time (35 hours per week) opportunity**:

- **Office location - Narooma (negotiable)**:

- **Salary relative to experience, and ranges from $129,464 to $142,665 + employers superannuation contributions**

**_ Do you want your work to make a difference for NSW?_**

**_ Working to protect the state’s environment and heritage._**

**About the role**

National Parks and Wildlife Service has a unique opportunity for a Team Leader Visitor Experience to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

This pivotal role is responsible for leading the NSW National Parks and Wildlife Service South Coast Branch visitor experience program. The Team Leader Visitor Experience manages a dispersed team located from Illawarra Highlands to Eden, developing and delivering visitor experiences (leisure, education and small events), visitor services, volunteering, tourism industry liaison and stakeholder communications. Specific responsibilities include the operations and service delivery of Fitzroy Falls Visitor Centre, Minnamurra Rainforest Centre, the NPWS Discovery guided tour program, Barunguba Montague Island visitor program, multi-day walks including coordinating transport, tours and accommodation and supporting camping and roofed accommodation management in parks and reserves. Relationship management and communication with licensed commercial tour operators, internal and external stakeholders and coordinating filming and event management approvals are key.

**About You**

We are looking for a leader with demonstrated experience in tourism, accommodation, or visitor management, who can build revenue and business opportunities, set program and work priorities, problem solve and effectively manage a dispersed team. You will be accountable for setting and managing and reporting program and visitor centre budgets and service delivery commitments, plus ensuring the quality, integrity and accuracy of advice provided in relation to the delivery of visitor services.

**Essential Requirements**
- Demonstrated expertise in the management and delivery of visitor experience strategies and services including experience development, marketing and consumer communications, distribution and delivery of on-the-ground visitor services.
- Current NSW Driver’s Licence
- Ability to work after hours, including weekends, as required.

For more information read the full Role Description: Team Leader Visitor Experience NPWS

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**What we can offer you**

**NSW National Parks and Wildlife Service**is a great place to expand your career and grow your skills and knowledge.
- Accrued days off in addition to Annual Leave
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training.

**What we do**

About NSW National Parks & Wildlife Service

Visit a park

South Coast Branch Overview

**To Apply**

**Applications close**Sunday 14**th** September 2025 at 11.55pm**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.


  • Team Leader

    23 hours ago


    Illawarra, Australia Forsight Australia Full time

    We are seeking interest from enthusiastic, committed, and experienced Team Leaders who have a passion for supporting clients and helping lead a small team under our Active Support model; all focused on enhancing inclusion, independence, and well-being for our clients and staff. We are actively talent pooling for Full time Team Leaders across the Illawarra...


  • Illawarra, Australia Forsight Australia Full time

    We are seeking interest from enthusiastic, committed, and experienced Team Leaders who have a passion for supporting clients and helping lead a small team under our Active Support model; all focused on enhancing inclusion, independence, and well-being for our clients and staff. We are actively recruiting for Full time Team Leaders across the Illawarra...

  • Team Leader Rangers

    6 days ago


    Illawarra, Australia NSW National Parks & Wildlife Full time

    **Team Leader Rangers (Clerk Grade 9/10)**: - **Temporary until 31 December 2026, full-time opportunity (35 hours per week)**: - **Office location - Fitzroy Falls**: - **Package includes salary relative to experience, and ranges from $125,693 to $138,510, employers’ contribution to superannuation and annual leave loading** **_ Do you want your work to...

  • Team Leader

    2 weeks ago


    Illawarra, Australia CareSouth Full time

    **Who we are** CareSouth is a spirited, truly local community based organisation with a dynamic and bold vision to make a difference 'every day'. Working across locations in NSW and ACT, we seek to inspire each other and the communities in which we operate. Our purpose is to influence and support the safety, development and empowerment of children, young...


  • Illawarra, Australia NSW National Parks & Wildlife Full time

    Exciting opportunity for a Team Leader Field Operations - a perfect role for those passionate about conservation and land management! - Package includes annual salary ($120,859 to $133,183), employer’s contribution to superannuation and annual leave loading - Temporary full-time role until 30 June 2026 - Located in Ulladulla. **_ Do you want to work to...

  • Team Leader

    1 week ago


    Illawarra, Australia CatholicCare Wollongong Full time

    **About us - We care** CatholicCare is a local not-for-profit organisation committed to helping those in need regardless of religious beliefs, background or circumstances. Our Vision is for inclusive, thriving communities where human dignity of all is respected and valued. We provide services that support people across all stages of life: early childhood...

  • Sil Team Leader

    2 weeks ago


    Illawarra, Australia Vital Disability Group Full time

    **About the Organisation** Vital Disability Group is a NDIS registered provider of specialist support services to participants living in the Greater Sydney and Illawarra regions respectively. We are committed to empowering and supporting our participants to achieve their short and long-term goals. We provide a range of support services to NDIS participants...

  • Team Leader

    7 days ago


    Illawarra, Australia CareSouth Full time

    Work with a diverse leadership team to share knowledge and insight with the intent to achieve the best outcomes for Children and Young People - Lead a team of passionate Youth Support Workers - Based locally in the Illawarra region with access to flexible working options. **About CareSouth** CareSouth is a community-services organisation, based in regional...

  • Area Manager

    6 days ago


    Illawarra, Australia NSW National Parks & Wildlife Full time

    Area Manager - Package includes salary $145,378 p.a. - $168,130 p.a. plus employer's contribution to superannuation and annual leave loading - Ongoing full-time role - Located in Ulladulla **_ Do you want to work to make a difference for NSW?_** **_Working to protect the state’s environment and heritage._** **About the role** Based in Ulladulla, this...


  • Illawarra, Australia NSW Local Land Services Agency Full time

    **Advisory & Technical 38hrs Grade 7 starting at $125,693 + 12% Super & leave**: - **Ongoing Full time role**: - **Location: Yass, Goulburn, Braidwood, Cooma or Bega**: - **Lead local Natural Resource Management teams in South East NSW** **The Opportunity** South East Local Land Services (LLS) is seeking an experienced Team Leader with a strong focus on...