Project Support Officer
1 day ago
Business Enabling Services Group / ICT Division / Internal Services Branch
- APS 4 ($76,972 - $87,851) | Ongoing | Full-time
- Canberra, ACT
**ABOUT THE TEAM**
The ICT Projects team is responsible for delivering high-quality ICT solutions and services to support the strategic objectives and operational needs of the department. The team manages a portfolio of ICT projects, ranging from infrastructure upgrades to business system enhancements, in accordance with the department's ICT strategy and governance framework.
**ABOUT THE** OPPORTUNITY**
The APS 4 Project Support Officer provides administrative and technical support to the ICT Projects team, under the direction of the Project Manager. The role contributes to the planning, delivery and evaluation of ICT projects, ensuring compliance with the department's policies, procedures and standards. The role also liaises with internal and external stakeholders, including business owners, vendors and contractors, to facilitate effective communication and collaboration.
Duties
- Monitor and track project progress, issues and risks, and escalate any concerns to the Project Manager in a timely manner.
- Prepare, maintain, and update project documentation such as project plans, schedules, budgets, risk registers, status reports and closure reports.
- Coordinate and attend project meetings, workshops and other events, and prepare minutes, agendas and action items.
- Provide administrative support to the ICT Projects team, such as organising travel, booking venues, ordering supplies and maintaining records.
- Perform quality assurance activities, such as testing, reviewing and validating project deliverables, and ensuring adherence to the department's ICT standards and guidelines.
- Support the Project Manager with the procurement and contract management of ICT vendors and contractors, and ensure compliance with the department's procurement framework and financial delegations.
- Communicate and collaborate with internal and external stakeholders, such as business owners, end users, technical staff, vendors and contractors, and maintain positive and professional relationships.
- Participate in the continuous improvement of the ICT Projects team's processes, tools and methodologies, and contribute to the development and implementation of the department's ICT strategy and governance framework.
- Undertake research and analysis on ICT trends, best practices and emerging technologies, and provide input and feedback to the Project Manager and the ICT Projects team.
- Perform other duties as required by the Project Manager and the ICT Projects team.
**DETAILED VACANCY INFORMATION**
For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.
**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.
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