Revenue Services Officer

2 weeks ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: Salary not specified

**Grade**:Grade not specified

**Occupation**:Accounting, finance and procurement

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:3571

**Are you a current Austin Health employee?**
- Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

**About the Revenue Services Team**
- The Revenue Services team sits within the Financial Services Division and is responsible for the effective delivery of the Revenue Services model which manages the follow-up of private and compensable patients' debt, receipting of payments, bank reconciliation and the cashier function.

**About the role**
- We have an exciting opportunity for a Revenue Services Officer - Debt Management Team to join our team at Austin Health. Reporting to the Debt Management Team Leader, you will be part of the Revenue Services Team to ensure that day-to-day activity is completed accurately, timely and in accordance with Revenue Services processes, procedures and KPI’s.

A regular day will see you:

- Perform accounts receivable administration tasks including receipting payments, processing pre-payments & payment plans, records maintenance and routine administration tasks.
- Perform daily banking functions including balancing to relevant banking audit reports.
- Liaise with hospital departments and relevant personnel to trouble shoot invoice errors, disputes, incorrect payments, short payments and non-payment.
- Liaise with Medicare, health insurance funds, Transport Accident Commission (TAC), WorkCover (VWA), Veteran Affairs (DVA), Ineligible Overseas Visitors (insured & uninsured) to follow up debt.

**About you**
- To be successful in this role, you'll bring with you:

- A commitment to Austin Health values: Our actions show we care, we bring our best, together we achieve, we shape the future.
- Demonstrated experience in debt management, banking or cashiering preferably within private or public health service.
- Experience in a high-volume customer service office with demonstrated excellence in customer service.
- Computer literacy including Microsoft Office skills (Word, Excel, Outlook), billing and finance systems.
- Demonstrated ability to work effectively and efficiently as part of a multidisciplinary team contributing positively to team outcomes.

**Our benefits**
- Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.

**Work with us**

**Interested in finding out more about this opportunity? Read the**position description** for further details.**

**Application closing date: Monday 11 August 2025**
- Applications close Monday 11 August 2025 at 11.59pm

Posted
- 21 July 2025

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