Agency Liaison Officer

1 week ago

Barangaroo, Australia TPG Telecom Full time

Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
As our valued Agency Liason Officer, you will play a vital role in fulfilling regulatory obligations and delivering exceptional customer service to Customers, Law Enforcement and Government Agencies in the lawful disclosure of information; the preparation of documentation for Court and advice to those agencies on the nature and type of assistance TPG can provide.

**You'll make impact by**:

- High volume of data processing
- Responding to lawful requests for information from Law Enforcement Agencies, ensuring the quality of response is accurate and serves the purpose of the Agencies.
- Project work as directed
- Administration duties e.g. account management and office management
- Maintaining and upholding a high level of confidentiality
- Assisting TPG in meeting its legislative requirements under the Telecommunications Act, Telecommunications (Interception) Act, and the Privacy Act

**What you’ll bring**:

- Ability to prioritise requests, action and deliver within the set KPI. Respond to requests for assistance on an as needs basis.
- Intermediate Microsoft Excel knowledge (Macro experience a bonus)
- Ability to monitor and ensure the delivery of excellent standards of customer service to Law Enforcement Agencies.
- Must be Security Cleared and/or eligible to be obtain Security Clearance/s to the Secret level or as required by TPG.
- Ability to present a positive and professional image of TPG by building strong relationships with internal and external customers.
- Ability to understand the legal framework within which assistance is provided.

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

**#LI-Hybrid #LI-LM1**

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