Customer Service Officer

1 week ago

Brisbane, Australia Qantas Airways Limited Full time

Exciting opportunity working within our QantasLink Airport Team on a permanent part time basis.

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

As Australia’s largest regional airline and a wholly owned subsidiary of Qantas Airways, QantasLink continues to build connections with people from all walks of life, in all parts of Australia. It is a special feeling. These smaller businesses are an important part of the Qantas Group, so no matter where you fit in we come together with pride to deliver the best experience for our customers.

Our customer service function with QantasLink represents us on the ground and in the air. This is where memories are made - from welcoming our customers at check in, to looking after them on board, we deliver the best in service and customer care. The services in our airports are the heart of the Qantas product and customer service experience. Right across airport terminals, our people make it happen for our customers. Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As a Customer Service Agent with QantasLink, you’ll create a welcoming environment, so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers. Please note contract types will vary dependent on business requirements.

You’ll have:

- Minimum 2 years premium face to face customer service experience within the retail, hospitality, tourism or other customer focused industries
- Permanent Residency or Australian/NZ citizenship
- An excellent level of health and fitness in order to meet the role requirements
- Please note, a medical assessment will need to be completed at your own expense
- A current Drivers Licence
- The ability to work a 7-day rotational shift roster covering a range of hours
- Face to face customer service experience within the hospitality, tourism or other customer focused industries
- A passion for customer service with a proactive 'can do' attitude
- A proven ability to manage and diffuse difficult situations
- Well-developed problem-solving skills and able to follow through to resolution
- A strong communicator, and listener
- Ability to work both in a team environment and independently
- Ability to adapt to an ever changing, fast paced operational environment
- Compassion and empathy for special needs customers
- Exceptional personal presentation.
- Please note:_ Under the Qantas Group
_COVID-19 Vaccination Policy_ all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

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