Customer Support Officer

Together we will make a positive impact on our customers experience
- Opportunity to create your career
- Work life balance is important to us. Tell us how this role could be flexible for you
- Located at Sydney International Freight Terminal - Contact Centre (parking included)
- Permanent Full-Time opportunity, 7-day rotational shift roster

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Qantas Freight is Australia’s largest independent air freight services business, getting over 4000 air freight shipments across more than 500 destinations globally.

As the Officer Customer Support, you will be responsible for working within the Freight Customer Service team, handling bookings for both International and Domestic freight shipments, engaging with our customers, managing bookings and disruptions. You will also be responsible for meeting KPIs, communicating issues and recovery actions to customers and internal departments, and providing recommendations on improvement areas.

You’ll have
- Ability to work across a 7-day rotational shift roster
- Strong and passionate customer service focus
- Positive and engaged attitude
- Good understanding of Customer Service process and procedures
- Self-motivated, customer orientated with initiative and ability to achieve results
- Attention to detail and accuracy of work
- Ability to work under time and resource constraints in order to meet deadlines
- Previous experience in a high-volume call centre or face-to-face customer service would be highly regarded.
- Why Qantas?_
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and _entertainment. You_ can also take advantage of our salary packaging for everything from motor vehicles to electronic devices._
- _ We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._
- Please note:_ Under the Qantas Group
_COVID-19 Vaccination Policy_ all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

Be a part of something special and play your part in the Qantas story - get in touch today.