Administration Support Officer

16 hours ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The Independent Review Office (IRO), within NSW Department of Customer Service (DCS), is currently looking for an Administrative Support Officer to join their team

**Benefits**:

- Salary range: per annum $75,992- $83,211 base per annum plus super
- Fulltime ongoing role based in Oxford Street Sydney CBD
- Wellbeing programs and resources available
- Excellent career development and learning development opportunities

**The organisation**
The Independent Review Officer is an independent statutory office established under the Personal Injury Commission Act 2020. Simon Cohen is the current Independent Review Officer.

The Officer is supported by an expert team, the Office of the Independent Review Office (IRO). The statutory functions of the IRO include to:

- find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers.
- manage and administer the Independent Legal Assistance and Review Service (ILARS)
- conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers’ compensation and motor vehicle accident legislation.

**The role**

You will provide administrative and support services to facilitate the operation of Independent Legal Assistance Review grants process for the Independent Review Office (IRO).

**Key accountabilities**
- Provide a range of administrative and support services, including records management, routine correspondence, administrative support of Resolve system and support the effective operations team.
- Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements
- Complete routine financial transactions and purchasing services, ensuring compliance with standards and procedures
- Respond to enquiries and escalate and redirect issues as required
- Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Develop and maintain specialised knowledge, techniques and skills to support the delivery of high quality service

**What we need from you**:
Applicants invited for interview will be required to complete additional assessments.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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