Customer Relationship Manager

2 weeks ago

Zetland, Australia Arms Of Eve Full time

**Job Title: CRM Manager**

**Location**: Zetland
**Employment Type**: Full-Time
**Reports To**: Brand Director

**The Brand**:
Founded in 2017 by Kerryn Langer, Arms Of Eve is an Australian jewellery, accessories and fashion brand based in Sydney. The Arms Of Eve philosophy is centred around everyday affordable luxury that defies the conventions of traditional jewellery. Effortless and modern, with a sense of edge, Arms Of Eve celebrates the inherent power of all women. Designed locally and carefully crafted, each piece is unique and designed to be stacked. Our customers and employees are at the core of everything we do as we work towards our shared vision.

**The Role**:
We’re seeking a proactive and creatively driven **CRM Manager** to lead our owned media channels, manage and grow our customer database, and drive the development and launch of a brand-new customer loyalty program. This is a hands-on, strategic role ideal for someone who’s as passionate about data and results as they are about great customer experiences.

**Key Responsibilities**:

- **Database Management**: Oversee customer segmentation, targeting, and performance tracking. Ensure our customer data is clean, organised, and leveraged effectively.
- **Loyalty Program**: Lead the planning, development, and ongoing management of a new customer loyalty/rewards program.
- **Campaign Management**: Plan and execute campaigns using Klaviyo, including automated flows, newsletters, and promotional sends.
- **Performance Analysis**: Monitor CRM KPIs and campaign metrics. Report on performance and optimise campaigns based on insights.
- **Cross-Functional Collaboration**: Work closely with the marketing, e-commerce, creative, and customer experience teams to align CRM initiatives with brand goals.
- **Innovation**: Stay on top of CRM and loyalty trends and bring fresh ideas to the table.

**Who You Are**:

- You have **3+ years of experience** in CRM, ideally within retail, fashion, or e-commerce.
- You have a **strong balance of creative flair and analytical mindset** - you love testing new ideas but know how to track what’s working.
- You thrive in **small, fast-paced environments** and enjoy wearing multiple hats.
- You’re a **self-starter** with a can-do attitude and aren’t afraid to roll up your sleeves.
- You understand and care about customer journeys and loyalty, and you’re passionate about creating delightful brand experiences.
- You’re collaborative, curious, and a great communicator who fits in culturally with a nimble, close-knit team.

**Nice to Have**:

- Experience launching or managing a customer loyalty program
- Familiarity with Shopify and/or customer data platforms (CDPs)
- Knowledge of SMS marketing platforms

**Why Join Us?**
- A chance to shape and grow the CRM function from the ground up
- A creative, supportive, and fast-moving team environment
- Real impact - your work will directly influence our customer experience and bottom line
- A brand that values innovation, individuality, and people

Pay: From $90,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday
- Weekend availability

Supplementary Pay:

- Bonus
- Commission

Work Location: In person

Expected Start Date: 30/08/2025

  • Customer Relationship Management Specialist

    2 days ago

    Zetland, New South Wales, Australia Connecting Plots Group Full time $90,000 - $120,000 per year

    Summary of RoleWe're seeking a CRM Specialist & Website Manager to lead the planning, execution and optimisation of customer journeys and always-on digital content. The role is hands-on in writing, editing, and publishing CRM and website content to drive engagement, retention, and conversion. This role is ideal for someone who thrives on combining data...

  • Sales Manager

    1 week ago

    Zetland, Australia Some Agency Pty Ltd Full time

    Some Agency Pty Ltd Some Agency is a small fashion agency, home to some big international brands. We are looking for someone who can manage and grow our Dr Denim and Messy Weekend sales in Australia and New Zealand. Some Agency is a small fashion agency, home to some big international brands. We have been responsible for Swedish Denim Label, Dr Denim for...

  • Account Manager

    2 days ago

    Zetland, Australia Allpress Espresso Full time

    **About us** We exist for better days inspired by iconic flavour. It’s been three decades since Allpress set up their first independent coffee cart, buying a second-hand roaster and embarking on a bold entrepreneurial journey fuelled by passion and the search for great flavour. Our little coffee cart helped introduce specialty coffee to New Zealand and...

  • Regional Retail Manager

    2 weeks ago

    Zetland, Australia Nudie Jeans Full time

    **_We are looking for a Regional Retail Manager to join our Nudie Jeans team in Sydney, Australia. It's a full-time position with a start date Early 2025._** **Main responsibilities, but not limited to**: - Set an example for great store management and customer service by leading the way, both internally and externally. - Make sure repair shops live up to...

  • Business Development Manager

    9 hours ago

    Zetland, New South Wales, Australia EasyAsset Full time $100,000 - $120,000 per year

    Company DescriptionEasyAsset empowers over 2,000,000 buyers annually to acquire the right equipment, solutions, and finance for their organization. EasyAsset operates three main platforms: IndustrySearch, Australia's trusted platform for comparing and sourcing industrial equipment; MedicalSearch, the leading marketplace for comparing quotes on medical and...

  • Account Manager

    4 days ago

    Zetland, Australia Geronimo One Pty Ltd Full time

    Are You an Account Manager Seeking New Challenges? Do you thrive on helping others succeed? Are you experienced in (and/or deeply passionate about) the Health & Fitness industry? We are a Sydney based business servicing clients all over Australia, New Zealand, Asia and the USA/Canada. Due to ongoing growth we are expanding our team and are looking for...

  • Residential Building Manager

    2 weeks ago

    Zetland, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Cafe Manager

    2 weeks ago

    Zetland, Australia Portman Ku Pty Ltd Full time

    Cafe Manager Our well-established cafe has developed a reputation for great food and friendly service. We are looking for a cafe manager with a passion for people. We would expect your strong experience in customer service, combined with cafe background to lead the team with confidence. High standards of presentation, ability to forecast requirements and...

  • Bar Manager

    1 week ago

    Zetland, New South Wales, Australia Village Crown Full time $80,000 - $90,000 per year

    Job DescriptionSeeking an experienced and dynamic Bar Manager to join a family-owned company located in the heart of Zetland, NSW. The establishment boasts a lively pub atmosphere with sensational food. This role requires a confident and enthusiastic leader with a minimum of 2 years of experience in a similar position. The ideal candidate will possess strong...

  • Duty Manager

    1 week ago

    Zetland, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Reporting to...