
Account Manager
3 days ago
**About us**
We exist for better days inspired by iconic flavour. It’s been three decades since Allpress set up their first independent coffee cart, buying a second-hand roaster and embarking on a bold entrepreneurial journey fuelled by passion and the search for great flavour. Our little coffee cart helped introduce specialty coffee to New Zealand and changed the drinking habits of a nation. Today, we roast coffee for the best independent cafés in the world.
**About the role**
You will be our brand ambassador out on the front line, ensuring our cafe customers receive the very best service from Allpress. Everything you do will be aligned with the growth and retention of our current customer base and building upon our meaningful relationships. A typical day might find you;
- On the phones helping trouble shoot order or machine issues
- Out on the road checking in on our café customers across NSW
- Preparing and monitoring sales analysis of customer performance and offering insight as well as proactive solutions for commercial success
- Working with internal teams to ensure our customers are set up for success
**About you**
You could be a seasoned Barista with impeccable customer service skills looking to progress their coffee career, a past café owner looking for a change or an Account Manager looking to get into the coffee industry. To nail this role you’ll hold:
- Strong customer service & problem solving skills
- Impeccable organizational skills, able to prioritize tasks & have good time management capability
- Previous experience in Sales or Account management
- A valid driver’s license and be ok with regional travel from time to time
- Strong financial acumen - be good with numbers and know your way around a spreadsheet or two
- A background in coffee would be ideal (working knowledge of machinery, barista skills etc)
**Working at Allpress**
In addition to great company culture, we offer some nice staff perks including;
- As much free coffee as you like while at work plus beans to take home weekly
- Hybrid work options with a 3/2 split between home and office
- A free and confidential Employee Assistance Program
- Learning & Development platforms and yearly wellbeing allowances
- An unbeatable opportunity to gain or grow amazing coffee skills
- Genuine career progression within our global company
**Diversity at Allpress**
Allpress is committed to being an inclusive organisation where all people feel valued, respected, and engaged. We pledge a commitment to:
- Building an inclusive team and community who represent all groups in society.
- Empowering our people to continuously improve the way we work and promote equity.
- Removing barriers and the influence of bias.
- Creating a safe environment where we’re encouraged to speak out against discrimination in any form.
- Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.
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