Property Assessor

1 week ago

Sydney, Australia Claim Central Full time

**Join an innovative company and work with cutting-edge technology**:

- ** Access career advancement pathways and industry-specific training**:

- **Enjoy a range of wellbeing initiatives like EAP program, volunteering leave, flexible working arrangements & more**

**What will your day look like?**

As a **"Property Assessor”** you will be our first face to face contact with our customers. You will be visiting at least three properties a day within your allocated region, assessing the claims, identifying the cause, calculating repair cost and collating relevant documents. You will use your knowledge of building and construction combined with instruction from relevant policy document to make a claim decision on behalf of our clients. You will be required to use our state of the art system to submit your report within giving time frame. You will liaise with customers and trades to manage end-to-end local complex claims, including managing cost, unforeseen variations, supervising and scheduling trades.

You will also be responsible to educate and explain our customers our claim management process and manage their expectations. Once the claim is approved and moves into repair stage, you will be acting as a go-to-person for the repair supervisor for any technical issues and client or customer inquiries, especially if it relates to scope of works and repair methods.

**Your Objectives**
- To represent Claim Central to our customer according to our business values and in the most professional manner.
- Conduct professional assessment of the claim and make decision as per client policy
- Conduct professional assessment or re-inspection of the property damages.
- Collect all required supporting documents and information
- Prepare and submit an assessment report or a Quote for insurer using Claim Central System.
- Conduct physical post repair quality inspections.
- Support and respond to client and Customer inquiries about the claim you assessed.
- Ensure repairs are completed to a high-quality standard in line with construction codes

**Desired Skills & Experience**
- Carpentry or Building qualification (Must)
- 5 years building industry experience (Must)
- Demonstrated hands-on technical building experience (Must)
- Knowledge of local construction industry
- 1 year insurance industry experience (desirable)
- WHS Induction Card (Must)
- Working at Height certification (desirable)
- Have previous experience using estimating software (desirable)
- Excellent written and verbal communication skills.
- First class customer service skills.
- Good computer skills & data entry ability (word, excel & outlook)
- High attention to detail
- Highly organised individual
- Ability to work autonomously
- Flexibility with working hours (e.g.: willing to work extended hours if required)
- Flexibility to travel interstate - as and when required
- Valid driver’s license (Must)

To be successful in this role you will need traits such as Customer Orientation, Persuasion, and Attention to Detail, Accountability, Ownership, Flexibility and the Agility to handle and thrive in a fast paced environment.

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