Desktop Assessor

Make a difference as a Desktop Assessor.

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

**Your Role**

As a Desktop Assessor, you’ll be part of a growing team that plays a vital role in helping our customers recover from property loss—without ever needing to leave your desk. You’ll use builder reports, digital tools, and virtual assessments to evaluate damage, validate scopes of work, and authorise repairs or settlements. This is a dynamic role that combines technical expertise, stakeholder engagement, and a strong focus on improving customer experience and service delivery. You’ll make timely decisions that balance customer outcomes with commercial needs, support overflow during peak periods like major weather events, and contribute to ongoing improvements across the team.

Key Deliverables will be:
- Validate the proximate cause, investigate and quantify the repair or settlement of damages while providing support with actions which drive the resolution of customers claims in a commercially appropriate manner that meets accepted standards and guidelines.- Take ownership of the customer experience liaising directly with internal and external stakeholders and utilising effective decision making to deliver outcomes in a timely manner consistent with expected service levels.- Plan and prioritise work to be completed efficiently while working collaboratively to meet the shared goals and objectives of the broader team.- Meet key performance indicators and metrics of the business recognising areas of opportunity where support is needed and creating actions to improve performance.- Maintain compliance with risk and regulatory standards, requirements and frameworks delivering quality outcomes through adherence to internal processes and procedures and monitoring of external partner compliance- Identify opportunities which drive the continuous improvement of customer, compliance and commercial outcomes.- In the event of an extraordinary catastrophe or event you may be requested to support with field based assessments in the impacted areas.

**About You**

To be successful in this role you’ll ideally have the following skills:
- Experience in complex claims management or a related field- Strong communication, negotiation, and decision-making skills- Ability to manage your own workload and prioritise effectively- A willingness to learn technical aspects of assessing (building knowledge is a plus)- Background in insurance, trades, or construction is highly regarded but not essential

Bring your expertise, curiosity, and commitment—we’re building something great, and we want you on the journey with us.

Applications close Thursday, 22 May 2025.

Joining IAG you’ll have access to a raft of benefits from across the Group:
- Boosted superannuation with 13% as standard- Up to 50% off personal insurance, including home and motor insurance- 5 myLeave days per year on top of annual leave- Work from home and many more flexibility options with myFlex- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers- Dedicated career growth programs, including the award-winning IAG Academy- A certified Family Inclusive WorkplaceTM- Great employee network communities- Community volunteer days and team volunteer activities- Award-winning recognition and reward program *employment type eligibility criteria apply

**ABOUT US**

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Learn more about who IAG is here.