Remediation Associate

**Req ID**: 95175
**Department**: Business Governance & Assurance
**Division**: Australia Commercial
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
This role supports the Remediation Lead to deliver Financial Planning remediation projects within Australia Commercial Division.
**Location**: National
**Role type**: Contract role until the end of March 2026, Multiple positions available
What will your day look like?
This role is accountable for Supporting the Remediation Lead to:
Ensure that milestones and commitments are met in line with remediation principles, agreed timelines and objectives.
Liaise directly with key stakeholders to drive forward to remediation and ensure milestones are met that meet the Australia Commercial business objectives and have the right customer outcomes.
Providing training and support for financial advice related remediations to ensure a customer focused approach that is conducted fairly, honestly, and efficiently, ensuring adherence with governance requirements and in line with the Remediation and Governance Framework.
Supports monitoring and addressing customer remediation initiatives aligning with agreed upon timeframe, provisions, and framework.
Engaging with Assurance teams, Operational Risk and Compliance teams and Audit in relation to Remediation, Compliance and Governance
What will you bring?
**Advice**: ASIC RG 146 compliant
**Communication**: The ability to convey and comprehend information effectively in both spoken and written formats.
**Influencing**: The ability to gain the commitment of others through a range of techniques
**Governance**: Providing governance expertise to support the effective operation of a team, function, project or entity. This includes developing and implementing governance frameworks (including rules, relationships, systems and processes) to assist with the proper exercise and control of authority.
**Critical thinking**: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.
**Risk and issue management**: The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise.
**Planning and Prioritisation**: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
29/05/2025, 11.59pm, (Melbourne Australia)