Implementation Lead

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

This role is aligned to **Sentral**, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

**About the role**:
We’re looking for an experienced **Implementation Lead** to guide the successful delivery of our School Management Platform across a diverse client base, from independent schools to large-scale enterprise and government education customers.

As the **Implementation Lead**, you’ll oversee the day-to-day operations of our Implementation team, while also taking ownership of our strategic enterprise deployments. You'll work cross-functionally with sales, product, development, and executive teams to ensure our clients experience a seamless transition and long-term success with our platform.

You’ll lead with insight, drive operational excellence, and empower your team to consistently meet targets, improve processes, and strengthen client satisfaction.

**You key responsibilities will include**:

- Lead and manage the performance of the Implementation team, setting clear goals and fostering a high-performing, customer-focused culture;
- Oversee complex deployments and enterprise-level onboarding initiatives, ensuring efficient rollouts and positive stakeholder engagement;
- Track and manage implementation revenue, resources, and forecasting—delivering regular progress and performance updates to leadership;
- Drive the development of solution designs, process flows, training documents, and user manuals to support effective implementation;
- Manage relationships with key internal and external stakeholders, resolving escalations and improving overall customer sentiment;
- Introduce and embed scalable, repeatable practices across Independent and Department school implementations;
- Promote cross-functional collaboration with sales, development, and executive teams to align on project needs and outcomes;
- Support the professional growth of your team through feedback, learning and development, and ongoing coaching;
- Represent the company and contribute to key onboarding activities, change management discussions, and executive decision-making.

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**About you**:
This leadership role is ideal for someone who excels at navigating complex projects, developing scalable processes, and inspiring teams to perform at their best. You combine strong business acumen with hands-on implementation expertise and a consultative, solution-focused approach. With a customer-first mindset and a calm, confident communication style, you're known for building strong relationships, delivering results, and maintaining composure, even when the pressure is on.

**You will also bring**:

- Proven experience leading large-scale software implementations or rollouts;
- Strategic planning and advisory skills for implementation delivery;
- Minimum 5 years in a leadership role with P&L responsibilities;
- Excellent stakeholder engagement, negotiation, and consultation skills;
- Strong organisational and multitasking capabilities;
- A quality-driven, customer-first approach.

**Nice to haves**:

- Experience in education or technical fields;
- Familiarity with project management methodologies;
- Previous vendor-side experience;
- Understanding of financial systems or integrations is a plus.

**Please note that you must have**:

- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability