Technical Support Analyst, Csv Digital, Court
2 weeks ago
Location: Melbourne | CBD
Job type: Full time
Organisation: Court Services Victoria
**Salary**: $72,751 - $88,336
Occupation: IT and Telecommunications
Reference: VG/JS0044B
- Seeking an experienced Technical Support Analyst to join the Children’s Court IT Team.
- Providing a range of IT support services to staff and judiciary within the Children’s Court.
- Permanent Ongoing VPS 3 role based in Melbourne, CBD.
**About us**
Children's Court of Victoria (ChCV) is committed to providing a modern, responsive, and efficient Children's Court that meets the needs of all Court users.
Our vision is to provide consistent access for all Victorians to a specialist, independent Children's Court where cases involving children and young people are heard in safe and culturally appropriate environments.
**About the role**
Reporting to the Information Technology Manager and working closely with the ChCV IT Team and CSV Digital, the Technical Support Analyst will primarily be responsible for providing timely and high-quality support to ChCV IT Customers, including judiciary and staff.
The Technical Support Analyst will contribute to level 1 and level 2 support and plays an active role in assisting the team with various IT projects, from development to implementation.
**About you**
Experience:
- Strong interpersonal and communication skills with the ability to provide IT support over the phone, in person and via remote access software
- Ability to communicate effectively with a variety of internal staff with differing levels of ICT knowledge
- Demonstrated ability to engage with stakeholders at all levels of the organisational structure and excellent problem-solving skills
- Exceptional PC Skills, including a high level of competence with MS Office
- Attention to detail
- Ability to work collaboratively within a team environment and independently
- Demonstrated commitment to delivering high quality IT services, be self-motivated and to improve outcomes
- Demonstrated expertise in PC hardware, software and LAN/WAN facilities.
**How to apply**
- resume
- a short covering letter
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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