Ecommerce & Marketplace Coordinator - Health & Wellness

1 day ago

Burwood East, Australia Health Food Store Full time

**About the role**

Support the growth of our online sales by keeping our Amazon, Shopify website channels accurate, in-stock and well-merchandised—while ensuring orders are picked, packed and shipped on time.

**Key responsibilities**

**Order & fulfilment**
- Process daily Amazon and website orders; pick, pack and dispatch on schedule.
- Liaise with couriers on pickups, tracking and delivery issues.
- Maintain high order accuracy and a tidy packing/stock area.
- Manage customer communications (invoice requests, delivery issues, returns/refunds).

**Listings & merchandising**
- Create and maintain product listings on Amazon and our website (titles, bullets, descriptions, images etc).
- Maintain correct pricing, variations, tags/collections and cross-sells.
- Monitor compliance (Amazon policies and AU health product guidelines) and resolve suppressed/flagged listings.
- Work with other team members to get the listing issues fixed

**Inventory & purchasing**
- Track stock levels across the retail store and Amazon FBA to prevent out-of-stocks.
- Raise Purchase Orders (POs) for approval and follow up on ETAs.
- Plan and create FBA shipments; expand the number of SKUs held in FBA and keep key items in stock.
- Conduct regular cycle counts and reconcile variances.

**Product growth**
- Research and recommend new products from existing and new suppliers (demand, margin, FBA suitability).
- Assist with onboarding of new products: barcode checks, images, copy and categorisation etc.

**Sales growth & maintenance**
- Execute basic promotions, price changes, coupons and deals.
- Pull weekly sales/inventory reports; flag wins, risks and quick fixes.

**About you**
- Experience in ecommerce or retail operations (entry level welcome).
- Comfortable with **Amazon Seller Central** and **Shopify** (basic knowledge is fine).
- Strong Excel/Google Sheets skills.
- High attention to detail (barcodes, quantities, pricing) and solid time management.
- Clear written English for product copy and customer messages.
- Able to lift and handle cartons safely (up to ~15-20 kg) and stand during packing periods.
- Can do, continuous improvement and learning attitude

**Nice to have**
- Familiarity with FBA prep/labels and Amazon compliance.
- Interest in health foods and supplements.

**Measures of success (KPIs)**
- **Fulfilment**: On-time dispatch rate; order accuracy; return rate.
- **Stock health**: % of top SKUs in stock; FBA in-stock rate; out-of-stock days per SKU.
- **Catalogue quality**: Active SKUs; suppressed listings resolved; listing completeness score.
- **Sales**: Weekly online sales growth vs prior period; attach rate/cross-sell performance.
- **Operations hygiene**: PO cycle time; inventory variance; customer ticket resolution time.

**Job Type**: Casual

Pay: From $31.00 per hour

Expected hours: 12 - 20 per week

Work Location: In person

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