Ecommerce & Marketplace Coordinator – Health & Wellness

7 days ago

Burwood East VIC, Australia Go Vita Burwood Full time $31,200 - $62,400 per year

About the role

Support the growth of our online sales by keeping our Amazon, Shopify website channels accurate, in-stock and well-merchandised—while ensuring orders are picked, packed and shipped on time.

Key responsibilities

Order & fulfilment

  • Process daily Amazon and website orders; pick, pack and dispatch on schedule.
  • Liaise with couriers on pickups, tracking and delivery issues.
  • Maintain high order accuracy and a tidy packing/stock area.
  • Manage customer communications (invoice requests, delivery issues, returns/refunds).

Listings & merchandising

  • Create and maintain product listings on Amazon and our website (titles, bullets, descriptions, images etc).
  • Maintain correct pricing, variations, tags/collections and cross-sells.
  • Monitor compliance (Amazon policies and AU health product guidelines) and resolve suppressed/flagged listings.
  • Work with other team members to get the listing issues fixed

Inventory & purchasing

  • Track stock levels across the retail store and Amazon FBA to prevent out-of-stocks.
  • Raise Purchase Orders (POs) for approval and follow up on ETAs.
  • Plan and create FBA shipments; expand the number of SKUs held in FBA and keep key items in stock.
  • Conduct regular cycle counts and reconcile variances.

Product growth

  • Research and recommend new products from existing and new suppliers (demand, margin, FBA suitability).
  • Assist with onboarding of new products: barcode checks, images, copy and categorisation etc.

Sales growth & maintenance

  • Execute basic promotions, price changes, coupons and deals.
  • Apply simple SEO hygiene (keywords, alt text) and on-page merchandising.
  • Pull weekly sales/inventory reports; flag wins, risks and quick fixes.

About you

  • Experience in ecommerce or retail operations (entry level welcome).
  • Comfortable with Amazon Seller Central and Shopify (basic knowledge is fine).
  • Strong Excel/Google Sheets skills.
  • High attention to detail (barcodes, quantities, pricing) and solid time management.
  • Clear written English for product copy and customer messages.
  • Able to lift and handle cartons safely (up to ~15–20 kg) and stand during packing periods.
  • Can do, continuous improvement and learning attitude

Nice to have

  • Familiarity with FBA prep/labels and Amazon compliance.
  • Interest in health foods and supplements.

Measures of success (KPIs)

  • Fulfilment: On-time dispatch rate; order accuracy; return rate.
  • Stock health: % of top SKUs in stock; FBA in-stock rate; out-of-stock days per SKU.
  • Catalogue quality: Active SKUs; suppressed listings resolved; listing completeness score.
  • Sales: Weekly online sales growth vs prior period; attach rate/cross-sell performance.
  • Operations hygiene: PO cycle time; inventory variance; customer ticket resolution time.

Job Type: Casual

Pay: From $31.00 per hour

Expected hours: 12 – 20 per week

Work Location: In person

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