Leads and Admin Officer

1 week ago

Ormeau, Australia Stratco Full time

**Calling all experienced phone sales, admin and leads officers**:

- ** Join an innovator and leader in Australian retailing and manufacturing**:

- ** Benefit from support and Stratco training to ensure success in role**

With over 70 years’ experience in the building and home renovation markets, Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia, and is actively pursuing a place on the world stage.

**Stratco** has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.

Stratco is looking for a bright and talented **Leads and Admin Officer **who has a strong work ethic and an enthusiastic attitude. This is a great opportunity for a flexible and customer-focused person to become an integral part of our growing national and international company.

**About the role**:
As a member of our Trade team, you will be a key link between consumers wanting a range of Stratco products installed and our authorised Dealer network, ensuring that a high level of service is provided and that we have maximized our opportunity to convert each lead. This will include:

- Calling each lead to ensure that they have been serviced to our standards and are happy with the progress of their enquiry
- Identifying opportunities for Authorised Dealers to convert the sale
- Liaising with the customer to determine if the sale has been won or lost
- Identifying further sale opportunities with each customer
- Providing feedback to the Authorised Dealer and Product Manager
- Adherence with Stratco's safety and other policies

**The successful applicant will have the following skills and attributes**:

- A passion to deliver outstanding customer service
- Excellent communication skills
- Ability to perform administration work that can be repetitive by nature
- Experience in an outbound calling environment or phone sales environment
- Be honest, self-motivated and a passionate desire to be successful
- Ability to provide solutions to and develop relationships with customers
- Computer literacy
- Ability to manage multiple customers and priorities

**Apart from offering top career opportunities, support, and training, Stratco offers you a great place to work

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