Customer Relationship Mngr

2 days ago

Sydney, Australia GlobalBlue_IT Full time

Nature and aim of the position
- Responsible for driving Hit Rate & Sales for most Sydney based merchants and ACT.
- Management of Merchant Relationships with existing merchant base
- Source new opportunities & business for our payment products for POS and eCommerce.
- Assist with the management of Key Merchants where required.

Main duties and responsibilities
- Strong focus on the management of existing Merchant Relationships to increase Hit Rate, sales & retain business.
- Training of merchants on DCC and its benefits as required.
- Find new business/leads for the business in the region and onboard new clients.
- Initiate planned communication processes with Client/merchants and Global Blue
- Develop solid relationships with existing merchants as well as potential new clients to Global Blue.
- Identify opportunities to grow Hit Rate via incentives and merchant events.
- Setting and implementing Merchant Incentive Targets as/when required
- Support Management with Relations for Major Hotel Groups and key retailers

Main KPI’s
- Achieve Group Hit Rate target monthly.
- Achieve Quarterly Meeting/training targets as set by the business.
- Achieve Quarterly assigned individual KPI’s as set by the business.

Relates to / cooperates with

Main Function interactions: Merchants - Management at hotels - GM/HM/RDM/FOM/Front Office staff

Main cross - Function interactions: Financial Controllers and Finance team/Accounts and Chargeback departments/ IT Managers and support staff where applicable.

Within the business: Reports to - Head of CRM APAC with dotted line to TL Australia / Liaises with team members/Merchant onboarding Team /Customer Care/Service delivery team/Chargebacks team for merchant issues/internal teams for terminal and reporting queries and issues when required.

Background and Education
- Minimum of 3 years’ industry experience and a track record of proven success.
- Experience in cold calling viewed favourably.
- Tertiary qualifications in Business/Marketing/Tourism or Hospitality
- Sales Experience in a BDM or Account Management role
- Must be an Australian citizen.

Specific skills and knowledge
- Confident with excellent communication skills whilst being professionally presented.
- Superior customer service experience and ability to resolve any client concerns.
- Good work ethic and passionate about achieving set targets.
- Lead generating skills and cold calling (desirable)
- Strong attention to detail and highly organised
- Ability to meet deadlines and work with mínimal supervision.
- Call Cycle management.
- Ability to present and deliver training to small and large groups.
- Capable of dealing with different levels of management
- Strong trouble shooting skills and calm under pressure.
- Prepared to go the extra mile - not afraid of hard work.

  • Senior National Acct Mngr

    4 days ago

    Sydney, New South Wales, Australia Goodman Fielder Full time $120,000 - $180,000 per year

    Be the face of growth. Lead the charge into new retail territory.We're expanding our iconic portfolio of household brands—Wonder, Helga's, Meadow Lea, Olive Grove, Praise, CSR, White Wings—and we're looking for aNational Account Managerto drive strategic partnerships withCostcoand other emerging retail channels.This is your opportunity to shape the...

  • Customer Relationship Manager

    4 days ago

    Sydney, Australia Capstone Full time

    Premium-Grade asset based in the CBD - Up to $95k incl. super - Numerous opportunities for career progression **The Client** Our client is the leading facilities and real estate services provider in Australia and their client is a multinational construction and property group. You will be employed by a business which values you and your continuing personal...

  • Customer Relationship Manager

    8 hours ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494632 **Work type**: Full-time **Location**: Sydney - CBD **Categories**: Collections, Customer Service & Call Centre - Sydney CBD location, a short walk from Wynyard station, Barangaroo precinct and local shops and eateries - Hybrid WFH flexibility for work-life balance and no...

  • Customer Relationship Manager

    2 weeks ago

    Sydney, Australia LiveBig Full time

    Repeatedly Voted Best Place to Work in Australia in Healthcare by AFR - Work/life balance - paid leave for volunteering, pets, study and wellbeing - Fantastic hybrid role - two days in a fun CBD office, the rest working from home **LiveBig** is a specialist allied health team providing therapy and assessment services for people with disability. We provide...

  • Customer Relationship Manager

    1 week ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494709 **Work type**: Full-time **Location**: Sydney - Parramatta **Categories**: Collections, Customer Service & Call Centre - Parramatta CBD location, a short walk from the station and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No...

  • Customer Relationship Manager

    2 days ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494608 **Work type**: Full-time **Location**: Sydney - CBD **Categories**: Collections, Customer Service & Call Centre - Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections...

  • Customer Relationship Manager

    2 weeks ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494641 **Work type**: Full-time **Location**: Sydney - Parramatta **Categories**: Collections - Parramatta CBD location, a short walk from the station and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections experience required!...

  • Customer Relationship Specialist

    5 days ago

    Sydney, New South Wales, Australia Betterway Financial Solutions Pty Ltd Full time $45,000 - $65,000 per year

    Are you ready to make a meaningful impact while building your career?Whether you're starting fresh or looking for a career change, this is your chance to join a supportive and rewarding work environment with clear pathways for progression.About UsFounded in 2022, we're a modern, customer-first business that's redefining how debt collection is done. We focus...

  • Customer Relationship Manager

    5 days ago

    Sydney, New South Wales, Australia Credit Corp Full time $60,000 - $90,000 per year

    All Work types Full-time (1)All Locations Sydney - CBD (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relationship ManagerApply nowJob no:494960Work type:Full-timeLocation:Sydney - CBDCategories:Collections, Customer Service & Call CentreSydney CBD location, a short walk from Wynyard station and Barangaroo precinctNo weekends or...

  • Customer Relationship Manager

    3 days ago

    Sydney, New South Wales, Australia Credit Corp Full time $60,000 - $90,000 per year

    All Work types Full-time (1)All Locations Sydney - CBD (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relationship ManagerApply nowJob no:494960Work type:Full-timeLocation:Sydney - CBDCategories:Collections, Customer Service & Call CentreSydney CBD location, a short walk from Wynyard station and Barangaroo...