Rostering Officer

Work within the Rostering Team to Coordinate the Rosters of Support Workers
- Permanent Part-time (0.6 FTE) Role
- Work in a Spacious Open with Secure Undercover Car Park in an Ideal Location

Join our growing team at Morcare Services We are a leading community care provider in the Disability and Aged Care Sector based in Wantirna. At
**Morcare Services**, we exist to
**make a difference** to the lives of the people we support. We have a passion for working with people in the community and a culture that is inclusive, fun and friendly.

If you want to
**BE**

**The Role**:
As a Rostering Officer at Morcare Services, you will work as part of a dynamic team to roster services to our clients to ensure support is delivered to people in their own homes and within the community. Morcare Services are committed to service excellence and making a positive difference to our clients to enhance their quality of life.

**Please note this role is Part Time, Monday, Tuesday, and Friday 9am-5pm based in our office in Wantrina.**

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**You will bring with you**:

- Knowledge of rostering within the Carelink Data base will be highly regarded.
- Demonstrated knowledge of work force management, rostering optimisation, and planning services in the Community Services field within disability and/or aged care.
- Strong interpersonal and problem-solving skills.
- Ability to communicate with people to give clear and concise job allocation instructions.
- An ability to work with Clients, Support Workers and Program Coordinators to meet specified program roster requirements.
- An understanding of the issues and needs of Clients with a disability, their carers and family members and the ability to communicate and build relationships with internal and external stakeholders.
- Ability to demonstrate advanced written and literacy skills.
- High level of computer skills, including sound knowledge of Microsoft Office products and experience with Carelink (preferred).
- The ability to complete tasks with mínimal supervision and to deadlines.
- An ability to work in a team environment or individually as required.

**Key responsibilities will include**:

- Communicate and coordinate with key internal and relevant external stakeholders as required in response to roster changes, roster concerns and complaints.
- Demonstrate that appropriate customer service and communications are responded to within agreed time frames.
- Ensure rostering meets SCHADS award rules, funding agreements and Client expectations.
- Ensure all vacant shifts are covered with replacement/ new workers within allocated time frames.
- Ensure all cancelled shifts are minimised wherever possible, notes are recorded, and that they are communicated and actioned correctly in Carelink.
- Ensures Support Workers are provided with times and dates of shifts and have access to up to date and relevant details of the Shift requirements when Clients are deemed Standard.
- Monitor and audit rosters and schedules within Carelink to ensure that support is delivered to Clients’ expectations in accordance with their service agreements.
- Ensure appropriate rostering of Support Workers with work related injuries and Support Workers on return-to-work programs.
- Collaborate with People and Culture to identify demographics and geographical locations required for additional Support Workers to meet Client service delivery requests.
- Identify need for support worker training and communicate trends with leadership team.

**Benefits**
- A dynamic team environment
- Supportive management team
- Professional Development opportunities
- Free On-site Undercover Parking
- Employee Assistance Program

If this sounds like you please APPLY NOW with your covering letter and resume.