IT Change and Release Manager

**Job no**: 493447
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: Digital and Technology Group

**About WorkCover Queensland**

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover_._

**About the Role**

At WorkCover, we are in an exciting phase of growth and transformation. Our environment is dynamic and eager for innovative solutions, offering a unique platform for iterative improvement and professional development. This role presents a valuable opportunity to drive impactful changes and enhance our IT governance while contributing to our mission.

As a key facilitator and trusted advisor, the IT Change and Release Manager is dedicated to building strong relationships with stakeholders across the organisation, ensuring that business needs are effectively translated into secure and reliable technology solutions.

**About the Team**

Within our Digital and Technology Group, the Service Delivery team values the diverse backgrounds and experiences of its individuals, fostering an environment where everyone’s voice is respected and heard. They offer support and guidance to one another, creating a strong sense of community within the team. In our workplace, there’s always space for laughter and jokes, ensuring that alongside productivity, enjoyment thrives too.

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

**How do I apply?**

To express your interest, please submit your resume along with a one-page response addressing your ability to:

- Proven experience in developing, implementing, and maintaining IT change and release management frameworks in alignment with ITIL version 4, balancing governance with operational risk.
- Proven ability to manage change and release processes by assessing business impacts, negotiating outages, and ensuring stakeholder engagement, particularly within government environments.
- Proven experience using formal PSA tools, such as ServiceNow, to manage change processes effectively, including leading and chairing Change Advisory Boards (CAB), managing emergency change processes, and overseeing associated workflows while balancing agile approaches with BAU activities.
- Proven ability in managing hybrid change environments, overseeing both business-as-usual standard changes and cloud-related projects, with a strong understanding of CI/CD pipelines and infrastructure as code.
- Demonstrated experience in audit and compliance processes, ensuring that all change and release activities are well-documented and meet external audit requirements.
- Effective communication skills with a proven ability to influence and collaborate with diverse stakeholders, translating technical concepts into business language.

Applications close at** 5pm, Tuesday 10th September**. For more information, please contact** Angela Ng, Senior Talent Specialist.**

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the _Information Privacy Act 2009 (Qld)._

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.

Aboriginal and Torres Strait Islander people are encouraged to apply

**Advertised**: 28 Aug 2024 (10:30 AM) E. Australia Standard Time
**Applications close**: 10 Sep 2024 (10:30 AM) E. Australia Standard Time