Industry Account Manager

11 hours ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Full Time, Max Term

**Location**:
Brisbane

**Job type**:
Sales & Business Development

**Applications close**:
**Industry Account Manager**:
**Industry Account Manager**
**Brisbane**
**Full-time**

Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**What you’ll be doing**:

- Achieve sales budget and improve revenue growth and revenue quality in the Industry (trade) channel
- Engage in the crafting of a robust revenue development plan for your sales portfolio.
- Follow up on leads and close sales to increase revenue from existing customers.
- Grow existing business of customers through various activities and client engagement.
- Retain and grow revenue through active, productive and strategic account management
- Engage key internal stakeholders as required for support including VIS, National Account Managers, Revenue Management, Network Scheduling, Group Travel and the broader sales team.
- Work with your team members to ensure all work is being attended to within the outlined SLA’s to achieve team revenue and customer service targets.
- Proactively reach out to new and existing customers.
- Develop and execute a customer engagement plan (including support from manager and team).

**Who we’re looking for**:

- Ability to work with mínimal supervision and effectively prioritise.
- Proven experience in negotiating in a competitive environment.
- Proven network of corporate or travel related contacts.
- Proven abilities in high level customer service
- Knowledge of fares and ticketing and/or revenue management principles is desirable
- Demonstrated ability to engage and operate at all customer levels, while also able to collaborate with multiple stakeholders and partners (internally and externally).
- Experience working in, or dealing with Retail, PCO and Corporate Travel Agency is desirable

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to);
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.

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