Accounts Receivable Officer

Come join one of WA's largest Aged Care organisations
- Access our salary packaging of up to $18,550 per year and pay less tax
- Flexible working environment

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

**About the role and where you will be working**:
This role provides high quality customer service to internal and external stakeholders and be responsible for the administration and management of accounts receivable to ensure timely payments by debtors.

This position is a **5 month fixed term** position with potential for extension or permanency located in our central office in Rivervale with the option to work from home 1 or 2 days per week.

**We will be asking you to be**:

- Generate precise invoices and credit notes for aged-care services, ensuring alignment with government subsidies, fee guidelines, and contractual agreements.
- Monitor and follow up on overdue accounts with empathy, maintaining positive relationships with clients and stakeholders.
- Perform monthly reconciliations of accounts receivable, promptly addressing any discrepancies or anomalies.
- Ensure compliance with aged-care legislation by identifying and rectifying duplicate or anomalous entries.
- Leverage ERP and automation tools, preferably Epicor, to enhance invoicing workflows and efficiency.
- Work closely with finance teams on tasks such as processing refunds, approving invoices, analyzing accounts receivable, and preparing financial reports.
- Maintain accurate accounts receivable documentation and provide necessary support during audits.
- Offer guidance to staff on billing matters and escalate complex issues as appropriate.
- Manage billing processes for residents and social housing tenants, including timely mailing of tax invoices/statements and reconciliation of related accounts.

**About you**:
With experience in accounts receivable and deep revenue recognition knowledge, you bring meticulous accuracy in data entry and record‑keeping. You handle sensitive financial matters with empathy, professionalism, and a strong customer focus. As an excellent communicator, you confidently resolve queries both verbally and in writing, while also guiding and mentoring colleagues. Highly organised and resilient, you thrive in fast‑paced environments and are proficient across MS Office (Excel, Word, Teams, Outlook) and ERP systems—skills that are core to efficient AR management

**To be considered for this role you'll need**:

- A minimum of 2 years’ experience in similar role in a large and complex service delivery organisation
- Excellent interpersonal and communication skills (both written and verbal)
- Strong attention to detail and high levels of accuracy
- Demonstrated knowledge of and understanding of relevant practices and principals of debtor management
- Strong organisational and time management skills and the ability to prioritise responsibilities and multi
- task
- Minimum of intermediate competency in the use of Microsoft Office Applications
- Prior experience with reconciliation

**Working with us**:
At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

- Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
- Corporate Health Insurance with HBF
- Free employee assistance program
- A diverse range of services which allows professional development and growth
- Paid Parental Leave
- Annual leave starting at 4 weeks
- Carers / personal leave
- Service Awards for long standing employees
- Flexible working environment

**How to apply**:

- Immunisation record Flu
- A completed pre-employment health questionnaire

**About us**:
Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;
**Listen, Act**, **Do not give up, Work as one.**