Housing Officer

**Introduction**:
Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development - enhance your skills and advance your career through tailored learning opportunities.
Balance that works - enjoy additional leave and flexible working arrangements suited to your lifestyle.
Valuable benefits - increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.
**Description**:
About the role
You will support residents to maintain safe, secure, and sustainable tenancies by delivering respectful, person-centred housing services. Your work will directly improve lives, strengthen communities, and contribute to a more inclusive housing system.
This role is ideal for someone who excels at building trust, navigating complex situations with empathy, and juggling competing priorities in a fast-paced, purpose-driven environment.
Build respectful, trusted relationships with residents and support their housing journey
Manage the end-to-end tenancy process including allocations, inspections, and documentation
Collaborate with support providers to address complex needs and sustain tenancies
Monitor and manage arrears and rent payments with empathy and consistency
Promote community wellbeing through safe and inclusive housing environments
Contribute to ongoing service improvement aligned with our strategic priorities
About the team
The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.
**Skills and Experiences**:
About you
You’re passionate about social impact, housing, and equity and ready to contribute your skills to something bigger.
**You will have**:
Experience in tenancy management, community housing, or customer service
Excellent communication skills and emotional intelligence, particularly when working with vulnerable people
Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations
A collaborative, solutions-focused approach
Qualifications in housing, social services, or related fields (or equivalent experience)
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
**Everything we do is guided by our shared values**:
Putting people first - we listen, respect, and respond to our communities.
Working together - collaboration helps us achieve better outcomes.
Doing the right thing - we act with integrity and accountability.
Acting boldly - we innovate to address current housing challenges.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
How to apply
For further information, please contact Chelsea Isaacson, People & Culture Business Partner at (03) 8636 9408.
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
**Disclaimer**: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.