Sil Program Coordinator

**FlexiHome Care **provides a wide range of in-home and community care support services to disabled people of all ages. We provide flexible disability support services that are centred on the client's needs and want. We provide our participant services beyond what is expected from us as we want to give them the best life they can achieve within our capability.

We are excited to expand our team and are looking for a SIL Program Coordinator to join us This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility and understanding, with a mission to empower the vulnerable and people living with disability.

**Purpose**

The main purpose of the SIL Program Coordinator will be to engage new clients and network with different stakeholders to coordinate business growth. This role will be actively involved in connecting the organisation to new clients and finding opportunities to generate new leads for the company.

**Duties and Responsibilities**

Duties and responsibilities may include but are not limited to
- Day-to-day Management of a SIL cluster.
- Overseeing consistency, quality and safety of care for participants including review and audit of participant files.
- Support the growth of SIL program, including the setup of homes.
- Support the development of specific proposals and budgets (RPA submissions, NDIS reviews, SIL quotes etc).
- Experience in preparing and submitting for Plan reviews
- Superior written and verbal communication skills
- Displaying leadership skills through conducting team meetings, one on ones and staff coaching.
- Building a strong rapport with participants and their families
- Managing team rosters, timesheets and attendance
- Identifying, assessing and resolving client complaints and issues while displaying a client-centred approach.
- Performing home visits to complete participant assessments and audits.
- Promoting FlexiHome Care to the community through expos, public events and forum
- Ability to engage various stakeholders and build strong working relationships.

**Qualifications**
- Bachelor’s degree in marketing, business, communications or related field

**Experience**
- Previous sales/marketing experience exceeding 12 months is desired

**Knowledge**
- Existing knowledge (desired) or willingness to learn about NDIS and the relevant field. Strong passion for mental health and disability.
- Knowledge / experience in building networking relations

**Skills and Competencies**
- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within the time frame given, and carry out administrative duties within the portfolio in an efficient and timely manner.

**Personal Attributes**
- Professional approach.
- Business acumen.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.

**Opportunities**
- The opportunity to influence the whole of business strategy
- An inspiring and positive team environment with an active staff engagement strategy
- Ongoing support for professional development

**Application Instructions**

Please submit your resume and cover letter, explaining:

- Which 3 Skills are important for this role and why;
- Why you wish to work for FlexiHome Care.

**Requirements**:
**Recruitment Process**

Thank you for your interest in FlexiHome Care. We look forward to hearing from you

**Job Types**: Full-time, Part-time

Pay: $30.00 - $34.00 per hour

Schedule:

- Day shift

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Aged Care/ Disability: 1 year (preferred)

Licence/Certification:

- NDIS Worker Screening Clearance (preferred)
- Working with Children Check (preferred)
- Driver Licence and access to your own vehicle (required)

Work Authorisation:

- Australia (required)

Work Location: In person