M365 Solution Specialist

Job Function: Cloud & Software Services Why SoftwareONE?:
SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans

The role:
**Roles & Responsibilities**:

- Possess and maintain an expert level of knowledge and experience in M365 technologies and related components
- Provides technical guidance and leadership to both customers and internal stakeholders in their field.
- Partners and owns pre-sales activities for the assigned solution at a customer level with the field-based account manager (Business Development Manager [BDM]).
- Analyze & gather business requirements from large & complex client environments and perform required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements.
- Prepares cost estimates (cost models) for professional services and managed services (deployment, migration, implementation, workshops, etc.) by studying blueprints, plans, and related customer documents; consulting with other engineers, architects, practice leads, and other professional and technical personnel (both internal and external).
- Present the Proposal/SOW to the customer. Discuss and drive the scope and commercials with the customer towards sign-off of the SOW/Contract.
- Once the deal is signed, hand-over the scope to the delivery team and stay across the project for governance and upsell/cross-sell opportunities.
- Partnering with BDMs and local sales leadership to help drive net new business opportunities within the existing regional account base as well as supporting customer acquisition activities as assigned.
- Develop overall solutions including Architectural design to the proposal (e.g.Whiteboarding), statements of work (SOW), service design, and bills of materials (BOM).
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
- Assist with partnership/alliance functions to assigned partner relationships. This may include being the primary contact for Partner/Channel Account Managers and assisting in GTM and business planning as well as driving forward programmatic initiatives, such as Microsoft Fastrack and other initiatives.
- Act as a technical evangelist including speaking/presenter engagements at conferences, conventions, user groups, webinars, etc.
- Partner with stakeholders and drive marketing activities by preparing and delivering content and messaging.

What we need to see from you:
**Misc**:

- Ability to travel both domestically and internationally will occasionally be required.
- Maintain and report on regional service delivery, sales pipeline, and project status.
- Maintain and acquire advanced level technical certification in assigned area and maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

**Qualifications and experience**:

- 7+ years’ experience in Azure and or AWS technologies and related components
- 5+ years in consulting or customer facing environments
- Experience in presales or sales environments
- Ability to show expert level understanding in all or many of the below:

- Majority of M365 workloads including, Management, deployment, migration and troubleshooting
- Microsoft Security Suite (EMS, E3, E5, Sentinel, Defender suite, etc)
- Microsoft identities and Active Directory
- Microsoft Exchange
- Microsoft Teams, Teams Voice and related infrastructure
- Relevant Microsoft certifications desirable
- Ability to sell, scope, price with limited support.
- Significant hands-on experience in on-premises cloud and public cloud solutions architecture.
- Understanding of Microsoft Azure and public cloud desirable.
- Documented successful sales of enterprise-wide advanced technology public cloud solutions.
- Ability to independently conduct meetings with engineering-level, management-level, or executive-level customer personnel regarding positioning sales and solutions.