M365 Platform Manager

**About the Role**
BOQ Group are recuiting for a M365 Platform Manager

You will act as an ambassador for modern workplace technology, overseeing service operations, managing escalations, and providing expert guidance within the M365 ecosystem. Your deep technical expertise, proven leadership and passion for technology-driven transformation will shape a proactive support culture that encourages innovation and teamwork. You will regularly engage with senior stakeholders, business units, and technology partners to deliver best-in-class service management, consistently aligning technology solutions with the evolving needs of the organisation.

Your strategic vision, commitment to customer excellence, and dedication to continuous improvement will play a critical role in enabling staff, fostering a culture of innovation and shaping the future of digital work at BOQ Group.

**About you**
You are an accomplished IT leader with extensive experience managing and enhancing Microsoft 365 environments across complex, multi-site organisations. Your expertise spans overseeing Service Desk operations and onsite support, driving the adoption and optimisation of Microsoft 365 solutions—including Teams, SharePoint, and Exchange Online—to ensure they align with business objectives and user needs. You bring strategic management of Azure services and cloud infrastructure, holding at least an Azure Fundamentals Certification, with advanced M365 certifications considered highly advantageous.

With a background which includes designing, implementing and maintaining robust IT service management (ITSM) frameworks and leading continuous improvement initiatives to ensure compliance with industry standards and regulatory requirements. You excel at developing and executing IT strategies, including incident, problem, and change management, to deliver reliable, high-performing services. With advanced troubleshooting skills and a focus on minimising downtime, you support digital transformation while fostering collaboration among technical teams, business leaders, and third-party partners. This role will require exceptional people management, stakeholder engagement, and project delivery skills are matched by your ability to lead, mentor, and develop teams, manage budgets, and prioritise competing demands to achieve service excellence.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

**Our Benefits**
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join u