Claims Advisor

2 weeks ago

Brisbane, Australia Suncorp Group Full time

Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance.

If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.

**What's in it for you**:

- **Parental leave -**all permanent employees are offered 20 weeks parental leave
- **Insurance -**all permanent employees discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO
- **Flexibility -**we offer up to 50% work from home, flexible hours and employee support to help you and your family thrive
- **Rewards -**annual performance bonuses to ensure you're financially rewarded for meeting your targets

**What your day will look like**:

- Manage a portfolio of claims from lodgement to resolution
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Investigate claims and interpret medical documents with a focus on proactive claims management
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Provide an excellent level of customer service to all internal and external stakeholders
- Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
- Display behaviours that contribute and drive a positive culture

**What we're looking for**:

- **Experience that Counts** in CTP claims, allied health professions and lawyers.
- **Empathy and Compassion** for our customers, understanding their unique situations.
- **Communication Prowess** enabling you to build rapport, convey complex information, and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
- **Administrative Skills**leveraging Suncorp’s technology systems and platforms to effectively manage all aspects of each claim within the framework of State legislation
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 06 May 2025 AUS Eastern Standard Time
**Applications close**: 16 May 2025 AUS Eastern Standard Time

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