Recruitment Program Manager

6 days ago

Perth, Australia Kelly Services Internal Full time

**Program Manager**

The Program Manager may be responsible for one of several teams within a client or responsible for all individuals within a client or project. As applicable, the manager may also coordinate the search, selection and overall optimization of suppliers (recruitment agencies) as a supplement to the sourcing & talent chain management strategy. He/she has responsibility to achieve and exceed both financial and recruiting goals/service level agreements (SLAs) for their area of responsibility. This role may also be requested to be on-site by the client

**Responsibilities**:

- Manage and lead a team of Recruiters, Sourcing Recruiters, RLS, Associate Recruiters, professional and technical recruiting functions.
- Anticipate needs and allocate recruiting resources and requisition loads to ensure a high level of customer service to HR and hiring managers.
- Monitor and measure the satisfaction of clients in order to respond to escalated client concerns and be proactive about preventing future issues
- Act as a consultative business partner by knowing the labor market and the client’s business industry in order to provide exceptional recruitment consulting strategies across multiple talent pools.
- Coach and counsel recruiters on sourcing techniques, recruitment strategy, process administration and their own consultative ability, including cross-border processes.
- Develop the recruiting team into expert consultants and inspire them to exceed targets
- Work within and manage the recruiters (and suppliers) in a metric-driven environment
- Drive continuous process improvements in a demanding and rapidly changing business environment
- Audit the teams’ metrics, process adherence and administrative compliance, including local/regulatory requirements
- Manage the activities to attract, screen and place other talent pools including university graduates, military, client referrals, client alumni and silver medalists, contractors/temporary employees, and other free agents
- Manage the selection, onboarding, and optimization of suppliers (recruitment agencies) as a supplement to the sourcing & talent chain management strategy.

**_
Skills required_**:
Technical:

- Expertise in using advanced search techniques in order to mentor and guide a team of Recruiters
- Ability to identify and attract talent through networking and creative sourcing methods
- Expertise in developing and presenting recruitment strategy plans to high level customers
- Solid business knowledge in multiple industries and effective business acumen at all levels within a client organization
- Experience and success managing to metrics in the recruiting environment
- Experience working in LEAN operating culture

Professional:

- Ability to work in a fast paced, intense work environment and adapt to constant changes and competing priorities
- Demonstrated ability to mentor and guide a large team or Recruiters: onsite, offsite or virtual
- Demonstrated ability to build client relationships with client contacts at all levels of an organization
- Exceptional communication, interpersonal, consultative & negotiation skills
- Knowledge of applicable employment laws
- Accurate data capture & timely reporting on key staffing metrics
- Results driven and deadline-oriented
- Effectively work as a peer to other Recruiting Managers in order to build efficiencies and foster a strong team environment
- 2-3 years of team management
- Knowledge of client specific processes, verticals, job families and culture may be required depending upon the client.

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