
Customer Service Coordinator
2 days ago
Seeking experienced **Customer Service Officers** to start ASAP in Greater Western Sydney
You will play a key role in taking inbound calls, managing claims and ensuring enquiries are resolved in a timely and professional manner.
**Key responsibilities;**
- Answering inbound calls
- Assisting customers with any complaints or concerns
- Following company processes and communicating policies clearly
- Process claims and lodge tickets with external stakeholders
- General ad hoc duties
**TICKETS & EXPERIENCE REQUIRED**
- 2+ years experience in a call centre environment (claims highly regarded)
- Customer service skills, ideally within the retail sector
- Excellent communication skills & phone manner
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
- Full working rights - available to work on site Monday - Friday
**Job Types**: Full-time, Permanent
Pay: $60,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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